CCM Program Lead: Care Management & Team Leadership

VenVisor Health; Cleveland (OH); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k

Company Sponsored Life Insurance

Short and Long term Disability

Paid Time Off

Flexible Work Environment

Commuter Benefits

Job summary

VenVisor Health is actively seeking a Clinical Lead - CCM Manager to oversee CCM/PCM operations in Ohio. You will lead a team of clinical coordinators, ensure CMS compliance, and drive operational excellence across workflows.

The role requires a strong background in healthcare operations and population health, with a focus on performance management and process improvement. This full-time position offers a competitive salary and growth opportunities within a expanding organization.

Qualifications

• Bachelor’s degree required; healthcare-related field preferred
• 3+ years of experience in healthcare operations, care management, or clinical program leadership
• Prior experience managing teams in CCM, PCM, or population health programs preferred
• Strong understanding of CMS guidelines, documentation, and billing practices
• Proven ability to manage performance, analyze data, and drive operational improvements
• Excellent communication, leadership, and organizational skills
• Experience with EMRs and systems such as ROPHE, EMSOW, or eMARS preferred
• Highly organized with strong attention to detail and ability to manage multiple priorities

Responsibilities

• Oversee daily operational performance of CCM/PCM programs, ensuring adherence to CMS requirements and organizational standards
• Monitor and verify team attendance daily (via EMPEON and in-person checks)
• Serve as the primary point of contact for coordinator questions, workload issues, and operational escalations
• Implement and optimize workflows; drive continuous improvement in collaboration with Clinical Directors and Operations leadership
• Attend and present in required meetings or ensure appropriate coverage
• Supervise, coach, and provide day-to-day direction to CCM/PCM clinical coordinators
• Deliver targeted coaching and support for low-performing team members
• Track productivity, accuracy, and compliance metrics; manage KPIs and performance improvement plans
• Execute progressive discipline in partnership with HR and leadership
• Foster a positive, engaged, and accountable team culture to support retention
• Conduct interviews and lead onboarding and orientation for new hires, including a structured 30–90 day training period
• Train staff on CMS documentation and billing requirements, coding standards, care plan development, and internal systems (ROPHE, EMSOW, eMARS)
• Develop and maintain SOPs, job aids, and training materials
• Assess new hire readiness, ensuring competency in documentation, time management, and caseload ownership
• Facilitate bi-weekly All-Pods Education sessions
• Perform routine chart reviews, audits, and documentation checks to ensure CMS compliance and internal quality standards
• Provide corrective feedback, retraining, and follow-up coaching based on findings
• Identify trends and systemic issues to improve overall program quality and reduce rework
• Support charting and documentation corrections during high-volume periods
• Approve or deny PTO requests and resolve payroll discrepancies or missed punches
• Manage employee system access across required platforms (ROPHE, EMSOW, eMARS)
• Maintain and report monthly retention data, including hires, terminations, and attrition
• Lead daily team huddles to align on priorities, goals, and performance expectations
• Conduct weekly 1:1 check-ins and coaching sessions
• Partner cross-functionally with BHI/CoCM, Population Health, Quality Assurance, and Operations teams

Skills

Healthcare operations

Team leadership

CMS guidelines knowledge

Performance management

Data analysis

Communication skills

Process improvement

Time management

Education

Bachelor’s degree

Tools

ROPHE

EMSOW

eMARS

Job description

VenVisor Health is actively seeking a Clinical Lead - CCM Manager to oversee CCM/PCM operations in Ohio. You will lead a team of clinical coordinators, ensure CMS compliance, and drive operational excellence across workflows.

The role requires a strong background in healthcare operations and population health, with a focus on performance management and process improvement. This full-time position offers a competitive salary and growth opportunities within a expanding organization.