CCH NOC TRAINER

Advance Kids, Inc.; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Advance Kids, Inc. is seeking an NOC Trainer to supervise and support staff across NOC shifts. The role emphasizes confidentiality and professional conduct while ensuring policy fidelity and high-quality client care.

The NOC Trainer conducts visits, provides coaching, designs training activities, and contributes to incident reporting and staff orientations. Strong communication and adherence to regulations are essential.

Qualifications

• Minimum of a High School Diploma. Bachelor’s degree preferred.

Responsibilities

• Conduct announced and unannounced visits on NOC shifts to ensure fidelity of policy implementation.
• Provide job coaching based on findings of visits.
• Responds to emergency situations on the NOC shift.
• Designs and provides home specific training and enrichment activities to NOC staff.
• Send nightly reports to the administrator detailing events of the NOC shift.
• Assist in orientations and ensure staff receive required orientations per regulations and best practices.
• Conduct RBT study sessions on NOC and RBT assessments overseen by BCBA.
• Support and train staff while working with clients, including modeling lessons and behavior plan implementation.

Job description

The Noc Trainer reports to the director of the department assigned to and is responsible for handling a wide range of administrative support related tasks independently. This role requires a high level of professionalism and confidentiality.

Essential Duties and Responsibilities

• Conduct announced and unannounced visits on NOC shifts to ensure fidelity of policy implementation.
• Provide job coaching based on findings of visits.
• Responds to emergency situations that may occur across the department on the NOC shift.
• Designs and provides home specific training and activities of enrichment to NOC staff.
• Send nightly reports to the administrator detailing events of the NOC shift.
• Assist in CCH orientations, including designing, organizing, and ensuring all staff receive required orientations per regulations and best practices.
• Conduct RBT study sessions on NOC (as needed)
• Conduct RBT assessments overseen by BCBA
• Support/Train new or struggling staff as assigned by admin, while they are working with clients (model lesson and behavior plan implementation and data collection)
• Assist in tracking, monitoring, and ensure CEUs are provided for all staff on shifts.
• Fill DSP or Lead shifts as needed
• Special projects as assigned
• Collect fidelity data on staff’s implementation of BIPs
• Contribute to performance reviews as needed
• Other training tasks as assigned
• Ensure provision of the type of care and supervision needed by residents, including communication with such residents
• Supervise Community Crisis Home Staff to carry out the facility’s program design including but not limited to
• Assistance to residents with prescribed medications, if applicable.
• Health and emergency procedures, including fire safety.
• Identification and reporting of Special Incidents
• Identification and reporting of consumer abuse (including obligation to report to the licensing agency).
• Exercise knowledge of and ensure facility and employee compliance with applicable laws and regulations
• Direct the work of others, when applicable
• Meet statutory qualifications and company policy qualifications including all continuing education requirements.
• Respect and maintain confidentiality regarding individuals support and employees.
• Utilize Universal precautions at all times while on duty.
• Report to work on time and as defined by the schedule consistently.
• Notify and obtain approval from supervisor for any changes in schedule.
• Maintain professionalism including appearance at all times while working.
• Respectfully communicate and explain all information and procedures with the individual(s) supported so that they can make informed decisions about all aspects of their life.
• Assist and/or participate in the administration of prescribed oral medications, nebulizers, blood pressure devices, glucose monitoring, or any other medical equipment under written direction of physician or as directed by supervisor.
• Accurately complete Medication Assistance Records (MAR) as required.
• Assist individual with transfers in and out of bed, automobile, wheelchair, toilet, shower/bath, up and down stairs, and in community.
• Consistently use all mobility, adaptive, and medical devices safely and as directed.
• Attend medical appointments as directed by supervisor and communicate information/outcome accurately and timely to individual and supervisor.
• Provide intervention and support during crisis situations using CPI and Ukeru principles, follow behavior plans, and report incidents in a timely manner to the appropriate persons (e.g., 911, police, doctor, supervisor, Administrator).
• Ensure that residents are with a responsible Community Crisis Home employee at all times when acting as lead.
• Report any work-related injury or illness to Supervisor and Human Resources Director immediately.
• Follow duties as assigned by the individual and/or supervisor regarding cleaning/changing of bed linens, doing laundry, yard maintenance, and general house cleaning chores.
• Complete all necessary paperwork accurately and in a timely manner, including special incident reports, daily case notes, payroll timesheets, and medical/financial logs.
• Maintain a positive work environment.
• Maintain RBT certification including PDUs, supervision trackers, and renewal.
• Follow agency’s internal grievance policy.
• Attend staff meetings and trainings, and other meetings requested by the individual, supervisor, stakeholders, or agency.
• Use feedback to improve performance.
• Ask for help when needed.
• Practice good problem-solving skills and the ability to make decisions in the absence of a policy.
• Communicate pertinent information to individuals (e.g. schedules, job functions, needed improvements, holidays, expectations, upcoming events, affirmations, and time/money related information).
• Assist in development of behavior plans by providing accurate information, as needed.
• Participate in individuals’ assessments, as requested.
• Follow Community Crisis Home activity schedule.
• Administer CPR and/or First Aid, as needed.
• Request any needed equipment (e.g. adaptive equipment, cleaning supplies, First Aid supplies) from the supervisor in a timely manner.
• Respond to communication (e.g. email, text, written, verbal, in person) in a timely manner.
• Ensure accurate and timely reporting of all time and approval of all timecards in Paycom.

Other Competencies or Skills

Quality Control

Ability to be detail oriented with few errors. Should be able to stay focused without being easily distracted. Checks own work for accuracy.

Excellent organizational skills are required.

Integrity

Ability to be honest and has internal guiding principles that are not compromised. Treats others with respect. Represents AK philosophy.

Represents self and company in a professional manner. Understands and adheres to all company policies and procedures.

Communication

Excellent communication skills including writing skills and demonstrated ability to structure large amounts of information in a written document that is clear and easy to understand. Effective interpersonal communications with staff at all levels. Respond to emails and phone calls in a timely manner (within 48 hours when not on LOA or sooner if urgent). Direct all concerns/problems to the director(s) you support.

Communication that involves informing or seeking of approval should be submitted to the director(s) you support. Information that is of confidential nature is never to be discussed with others without the approval of the director(s).

Relationships

Ability to build positive business relationships with others through good interpersonal and group communication skills. Maintains a positive attitude.

Adaptability

Ability to be adaptable and flexible, embrace change and see it as an opportunity. Welcomes and applies feedback to improve performance.

Accountability

Every team member is 100% accountable to the team. Accept responsibility for your respective contributions to the failures and errors of the team. Refrain from assuming that he/she knows the intention of another member. Concentrate efforts on solutions and refrain from complaining, finger pointing, passing on of accountability. Ability to follow directions and to set and achieve goals. Notifies director(s) when there is a lack of progress or significant gains of subordinates.

Teamwork

Ability to handle team conflict. Ability to work collaboratively with others. Respect the opinions and positions of fellow team members. Allow others to speak freely and respectfully before commenting or responding.

Decision-making

Ability to wade through information, comprehend what’s relevant, make a well-considered decision, and take action based on that decision.

Cognitive Attributes

Basic Problem-Solving Skills, Critical Thinking Skills, Creative Thinking Skills, Ability to Learn, Absorptive Capacity.

Strategic Attributes

Ability to Prioritize, Complex Problem-Solving Skills, Adaptability.

Social Attributes

Communication Skills, Social Awareness Skills, Social Judgment Skills, Collaboration Skills, Relationship Building Skills, Multicultural Awareness and Sensitivity.

Qualifications

Supervision

Supervisory experience is preferred but not required.

Education and/or Experience

Minimum of a High School Diploma. Bachelor’s degree preferred. 2+ years experience supporting at the director level.

Physical Demands

Ability to stand, sit, stoop, reach, push, and lift 50 pounds; visual, vocal & hearing acuity; use of a computer; ability to travel

Background Checks and/or Licensing

Must be able to pass criminal background check; reference checks; provide a negative TB test; immunizations; education verification; current driver’s license and proof of valid auto insurance.

Other Requirements

Must have reliable means of transportation; availability to work a minimum of 40 hours per week; experience scheduling travel arrangements for management; strong knowledge of MS Office, including Word, Excel, and PowerPoint.

This job description in no way states or implies that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About ADVANCE KIDS GROUP

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