Youth Service Residential Manager

Support Solutions; Clarksville (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Support Solutions in Clarksville, TN is seeking a Youth Service Residential Manager to oversee residential services for youth, ensure staffing ratios, and supervise Youth Care Workers while meeting licensure requirements. You will coordinate plans of care, schedule trainings, manage records, transport youth as needed, and maintain safe, clean homes.

Strong leadership, communication, and computer skills are essential for success in this role.

Qualifications

• Must be 21+ years old with a high school diploma or equivalent.
• Must have one year of direct service delivery experience with adults with intellectual disabilities.
• Must be able to perform heavy lifting in assisting with personal care, if applicable.
• Must have proficient computer knowledge.
• Must have a valid driver’s license and maintain a clean driving record.
• Must meet state and local background check and training requirements.

Responsibilities

• Supervise Youth Care Workers and ensure staffing patterns meet the care plan.
• Attend planning meetings and help develop care plans and activity calendars.
• Schedule and conduct staff meetings and trainings; ensure shift coverage.
• Coordinate safe transport of youth using agency vehicles.
• Maintain and review electronic and hard copy records per regulations.
• Monitor budgets, inventory, and supplies for assigned homes.
• Maintain a safe, clean home environment in compliance with standards.
• Communicate openly with youth, peers, and supervisors.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

Computer software

Job description

Job Details

Job Location: Support Solutions Clarksville - Clarksville, TN 37040

Position Type: Full Time

Job Shift: Day

GET PAID WEEKLY!! $18.50 starting pay

$300 Sign-on bonus after successful completion of 90 days of service for FT and PT (24 hours per week) hires!

$300 Referral Bonus for employee referred hires who successfully complete 90 days of service and work FT or PT hours!

GENERAL FUNCTION:

Youth Service Residential Manager shall be responsible for carrying out the administrative and programmatic duties for the areas to which they are assigned. This includes ensuring that the supported person(s)/child/youth needs are met; the staffing ratio is correct; staff are properly trained; documentation is complete and accurate and all areas under their responsibility meet state & licensure requirements. The Youth Service Residential Manager supervises the Youth Care Worker’s and is responsible for implementing the staffing patterns and schedules.

ESSENTIAL FUNCTIONS:

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

• Assist with supervision, evaluations, completion of disciplinary actions with input and approval of the Youth Services Case Manager Supervisor, Statewide Development Director of Mental Health Housing, or Director of Mental Health Services.
• Attend planning meetings as required. Also participate in the development of person(s) served plans of care (IEP/Treatment Plan) and activity calendars. Document progress in monthly reviews and reporting. Assure community support is in accordance with the treatment plan.
• Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of person(s) served programs, company policies and procedures, orientation of new staff, to include job shadowing and on the job training). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
• Assure safe transport of and accompany Child/youth served as needed to events, job sites, and medical appointments utilizing company vehicles. Assure programmatic and administrative supervision of staff on all shifts.
• Assure that all aspects of the Child/youth served records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
• Assure that all required/recommended medical appointments are completed; assure that staff coverage is arranged to accompany Child/youth served to appointments and assure communication to all staff regarding that appointment. Any follow up appointments should be documented in the electronic record.
• Assure that all incidents are reported according to policies and procedures in a prompt and timely manner.
• Maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of Child/youth served possessions. Procure additional items as needed and approved.
• Maintain expenditures within the approved budget for assigned homes.
• Maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
• Maintain a safe and clean home in accordance with all standards; this includes the vehicle as well.
• Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, to include labeling food.
• Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures.
• Complete and disseminate weekly/monthly activity calendars which include all appointments, outings, events, in-services, meetings, etc. that are scheduled for the time period. Note revisions as necessary.
• Perform other duties as assigned by supervisors.
• This position is expected to have open, honest and timely communication with person(s) served, peers, external stakeholders and supervisors.

OTHER FUNCTIONS:

• Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
• Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attend all training as scheduled.
• Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
• Operate agency vehicles and personal transportation in a safe manner.
• Perform other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of this position. You may be asked by supervisors, managers or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee or employer may terminate employment at any time, for any reason.

QualificationsMINIIMUM REQUIREMENTS:

• Must be 21 years or older and have a high school diploma or equivalent.
• Must have one year experience in direct service delivery with adults with intellectual disabilities.
• Must be able to do heavy lifting in assisting with personal care, if applicable.
• Must have proficient computer knowledge.
• Must have a valid driver’s license and maintain a valid driver’s license and acceptable driving record throughout employment with Support Solutions.
• Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing.
• Must meet all training requirements and keep training current.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills
• Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
• Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
• Must be able to practice confidentiality in all matters pertaining to supported people and employees
• Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
• Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
• A working knowledge of community resources
• Keeps a professional appearance
• Able to follow instructions and work independently
• Have a proficient knowledge of computer software programs needed to complete job tasks
• Understands protocol when working with individuals with developmental disabilities.
• Proficient knowledge of rules, regulations, policies, and procedures.
• Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.

MEDICAL REQUIREMENTS:

Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is either part time or full time and may require additional hours over 40 per week. This positon is required to be on call and respond to emergencies after hours. This position works primarily in a home environment, but is also required to work with supported individuals in community settings, work settings, outdoor activities, etc.

Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to transport supported person to appointments and community outings and to attend meetings, and trainings.

Body Movements: The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and crouch/stoop, and climb when needed are also required.

Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.

Strength: The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.

LICENSES/CERTIFICATES:

• Valid state issued Driver License
• Must maintain valid Medication Certification throughout tenure.
• Must maintain valid CPR/First Aid Certification throughout tenure.
• Must maintain valid CPI training throughout tenure.
• Agency insurance coverage for vehicles operated in the course of work at specific locations shall stand as the primary insurance coverage for employees working in that particular home setting. Valid automobile insurance is required for all employees working at homes where the agency does not provide a vehicle and this coverage must presented prior to transfer to any home where an agency vehicle is not provided. The agency reserves the right to request proof of insurance regardless of the site location or availability of an agency vehicle.