CCB Card Transactions Sr. Product Associate

JPMorgan Chase; Wilmington (DE); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase in Wilmington, DE seeks a Senior Product Associate to shape authorization and transaction-processing platforms. You will blend product thinking, analytics, and stakeholder insights to drive modernization and customer value across Card Transactions.

You will partner with Product, Technology, and Operations to deliver disciplined roadmap execution, measurement, and governance, while supporting platform resiliency and regulatory readiness.

Qualifications

• 3+ years in Product Management or related discipline.
• Familiar with the product lifecycle and Agile delivery.
• Experience turning data into actionable recommendations for stakeholders.
• Strong written and verbal communication with cross-functional influence.
• Ability to develop reports, dashboards, and business insights for leadership.

Responsibilities

• Partner with Product Managers and Tech Leads to identify opportunities to improve outcomes and platform capabilities.
• Support product discovery through data analysis, stakeholder engagement, and market research.
• Define, measure, and monitor product success metrics and adoption indicators.
• Develop insights to inform roadmap prioritization and investments.
• Analyze product performance, delivery metrics, and trends to identify risks and optimization areas.
• Support quarterly planning, roadmap management, and governance activities.
• Create executive-ready presentations and dashboards that translate complex data into clear recommendations.
• Document business requirements, epics, features, and user stories for delivery.
• Collaborate across Product, Technology, Architecture, and Operations to drive alignment.

Skills

Analytical thinking

Problem solving

Data to insights

Stakeholder influence

Communication (written & verbal)

Tools

Jira

Jira Align

Tableau

Excel

Github Copilot

Claude

LLM

Job description

Senior Product Associate in Card Transactions

You will help shape the future of our authorization and transaction-processing platforms by combining product thinking, analytics, customer insight, and strategic planning. Working closely with Product Managers, Technology teams, and senior stakeholders, you will help define success metrics, measure product outcomes, identify opportunities for improvement, and support delivery of key business and modernization objectives.

This role is ideal for a product professional who enjoys translating complex data into actionable insights, influencing roadmap decisions, and helping teams understand the value their products deliver to customers and the business.

You will contribute to initiatives focused on platform modernization, resiliency, delivery excellence, regulatory readiness, and customer enablement across the Card Transactions organization. The successful candidate will be comfortable working across multiple stakeholder groups, analyzing data, developing business recommendations, and supporting product strategy through all phases of the product lifecycle. The Card Transactions mission emphasizes modern, resilient, and adaptable platforms that enable customer growth, payment innovation, and operational excellence. [Transactio...20, 2026) | PowerPoint] , [Card Auth...and Vision | PowerPoint] , [AuthCore_A...er 2026) 1 | PowerPoint]

Job Responsibilities

• Partner with Product Managers and Technology Leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities.
• Support product discovery activities through data analysis, stakeholder engagement, customer feedback, and market research.
• Define, measure, and monitor product success metrics, adoption indicators, and business outcomes.
• Develop insights and recommendations that inform roadmap prioritization, investment decisions, and strategic planning.
• Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization.
• Support quarterly planning, roadmap management, dependency tracking, and product governance activities.
• Create executive-ready presentations, dashboards, scorecards, and product communications that translate complex information into clear recommendations.
• Document business requirements, epics, features, and user stories to support product development and delivery.
• Collaborate with Product, Technology, Architecture, Operations, and partner teams to drive alignment and execution.
• Help establish repeatable processes that improve transparency, delivery predictability, and product adoption.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Product Management, Product Strategy, Business Analysis, Program Management, or a related discipline.
• Proficient knowledge of the product development lifecycle and Agile delivery practices.
• Experience supporting product discovery, requirements gathering, and roadmap development.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience developing reports, dashboards, presentations, or business insights for stakeholders.
• Strong written and verbal communication skills with the ability to influence cross-functional partners.
• Developing knowledge of data analytics, product metrics, and outcome measurement.

Preferred Qualifications, Capabilities, and Skills

• Experience working within payments, card processing, transaction processing, or financial services.
• Experience using Jira, Jira Align, Tableau, LLM, Github Copilot, Claude, Excel, or similar tools.
• Familiarity with product adoption measurement, OKRs, KPI development, and value realization frameworks.
• Experience supporting platform modernization, technology transformation, or enterprise-scale product initiatives.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership.