CCB Card Transactions Sr. Product Associate

JPMorganChase; Fairfax (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Associate for Card Transactions to shape platform modernization and customer-focused outcomes. You will work with Product Managers, Tech teams, and senior stakeholders to define metrics, measure impact, and guide the product lifecycle.

The role emphasizes translating complex data into actionable insights, influencing roadmaps, and delivering value across the authorization and processing platforms for customers and the business.

Qualifications

• 3+ years of experience in Product Management, Product Strategy, Business Analysis, Program Management, or related discipline.
• Proficient knowledge of the product development lifecycle and Agile delivery practices.
• Experience supporting product discovery, requirements gathering, and roadmap development.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience developing reports, dashboards, presentations, or business insights for stakeholders.
• Strong written and verbal communication skills with the ability to influence cross-functional partners.

Responsibilities

• Partner with Product Managers and Technology Leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities.
• Support product discovery activities through data analysis, stakeholder engagement, customer feedback, and market research.
• Define, measure, and monitor product success metrics, adoption indicators, and business outcomes.
• Develop insights and recommendations that inform roadmap prioritization, investment decisions, and strategic planning.
• Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization.
• Support quarterly planning, roadmap management, dependency tracking, and product governance activities.
• Create executive-ready presentations, dashboards, scorecards, and product communications that translate complex information into clear recommendations.
• Document business requirements, epics, features, and user stories to support product development and delivery.
• Collaborate with Product, Technology, Architecture, Operations, and partner teams to drive alignment and execution.
• Help establish repeatable processes that improve transparency, delivery predictability, and product adoption.

Skills

Product Management

Agile

Data analysis

Stakeholder management

Communication

Tools

Jira

Tableau

Excel

GitHub Copilot

Claude

Job description

As a Senior Product Associate in Card Transactions

You will help shape the future of our authorization and transaction-processing platforms by combining product thinking, analytics, customer insight, and strategic planning. Working closely with Product Managers, Technology teams, and senior stakeholders, you will help define success metrics, measure product outcomes, identify opportunities for improvement, and support delivery of key business and modernization objectives.

This role is ideal for a product professional who enjoys translating complex data into actionable insights, influencing roadmap decisions, and helping teams understand the value their products deliver to customers and the business.

You will contribute to initiatives focused on platform modernization, resiliency, delivery excellence, regulatory readiness, and customer enablement across the Card Transactions organization. The successful candidate will be comfortable working across multiple stakeholder groups, analyzing data, developing business recommendations, and supporting product strategy through all phases of the product lifecycle. The Card Transactions mission emphasizes modern, resilient, and adaptable platforms that enable customer growth, payment innovation, and operational excellence. [Transactio...20, 2026) | PowerPoint], [Card Auth...and Vision | PowerPoint], [AuthCore_A...er 2026) 1 | PowerPoint]

Job Responsibilities

• Partner with Product Managers and Technology Leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities.
• Support product discovery activities through data analysis, stakeholder engagement, customer feedback, and market research.
• Define, measure, and monitor product success metrics, adoption indicators, and business outcomes.
• Develop insights and recommendations that inform roadmap prioritization, investment decisions, and strategic planning.
• Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization.
• Support quarterly planning, roadmap management, dependency tracking, and product governance activities.
• Create executive-ready presentations, dashboards, scorecards, and product communications that translate complex information into clear recommendations.
• Document business requirements, epics, features, and user stories to support product development and delivery.
• Collaborate with Product, Technology, Architecture, Operations, and partner teams to drive alignment and execution.
• Help establish repeatable processes that improve transparency, delivery predictability, and product adoption.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Product Management, Product Strategy, Business Analysis, Program Management, or a related discipline.
• Proficient knowledge of the product development lifecycle and Agile delivery practices.
• Experience supporting product discovery, requirements gathering, and roadmap development.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience developing reports, dashboards, presentations, or business insights for stakeholders.
• Strong written and verbal communication skills with the ability to influence cross-functional partners.
• Developing knowledge of data analytics, product metrics, and outcome measurement.

Preferred Qualifications, Capabilities, and Skills

• Experience working within payments, card processing, transaction processing, or financial services.
• Experience using Jira, Jira Align, Tableau, LLM, Github Copilot, Claude, Excel, or similar tools.
• Familiarity with product adoption measurement, OKRs, KPI development, and value realization frameworks.
• Experience supporting platform modernization, technology transformation, or enterprise-scale product initiatives.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership.