CCaaS Tech Lead & Senior Consultant

Deloitte France; Portland (OR); On-site; USD 130,000 - 200,000; Full time

Job summary

Deloitte is seeking a CCaaS Technical Lead, Senior Consultant to design, configure, integrate, and deliver cloud-based contact center and Generative AI solutions. You will work with stakeholders, solution architects, and delivery teams across NICE CXone, Five9, Amazon Connect, and Genesys Cloud.

This hands-on role requires guiding technical workstreams, architecture decisions, and production support from design to deployment, while mentoring junior practitioners and contributing to proposals and

Qualifications

• 5+ years of experience in technology consulting, software engineering, cloud architecture, or enterprise solution delivery.
• 3+ years of experience designing or implementing AWS-based solutions.
• Hands-on experience with CCaaS platforms: NICE CXone, Five9, Amazon Connect, Genesys Cloud.
• Experience with cloud-native architectures, APIs, event-driven solutions, CI/CD, automated testing, source control, and Agile delivery.

Responsibilities

• Lead technical workstreams for CCaaS and Contact Center AI implementations.
• Develop solution designs, integration patterns, technical specifications, and implementation plans.
• Configure and integrate platforms such as NICE CXone, Five9, Amazon Connect, and Genesys Cloud.
• Design AWS-based solutions using services like Lex, Bedrock, Lambda, API Gateway, S3, DynamoDB, and CloudWatch.
• Implement Generative AI capabilities including RAG, knowledge grounding, tool calling, conversational AI, automation, and guardrails.

Skills

Cloud architecture

CCaaS platforms

AWS

Solution design

Communication

Education

Bachelor's degree in Computer Science/Engineering

Tools

NICE CXone

Five9

Amazon Connect

Genesys Cloud

AWS

CI/CD

Job description

Deloitte is seeking a CCaaS Technical Lead, Senior Consultant to design, configure, integrate, and deliver cloud-based contact center and Generative AI solutions. You will work with stakeholders, solution architects, and delivery teams across NICE CXone, Five9, Amazon Connect, and Genesys Cloud.

This hands-on role requires guiding technical workstreams, architecture decisions, and production support from design to deployment, while mentoring junior practitioners and contributing to proposals and