CATI Telephone Interviewer

EurekaFacts, LLC; Rockville (MD); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

EurekaFacts, LLC in Rockville, Maryland is seeking a part-time CATI Telephone Research Interviewer to conduct surveys, recruit respondents, and screen participants for qualitative studies. The role involves phone, email, and in-person interactions, with data entry and coordination across projects.

The position offers 20-25 hours per week with shifts including weekdays, evenings, or Saturdays, and may include remote work within the US.

Qualifications

• Must be well-spoken with professional oral and written communication skills.
• Ability to communicate with research participants via phone and videoconference.
• Willingness to work varied shifts including evenings and Saturdays.

Responsibilities

• Initiate calls to research participants to conduct surveys and determine eligibility.
• Communicate professionally with participants to gain interest in studies.
• Recruit quality respondents within study criteria.
• Learn and apply training and scripting for projects.
• Maintain accurate data entry, screeners, logs, and time cards.
• Screen and schedule participant participation in interviews or focus groups.
• Proactively inform supervisors of recruitment issues.
• Conduct phone interviews and recruit for qualitative studies.

Skills

Phone interviewing

Zoom/Teams

Communication

Multitasking

Detail oriented

Team player

Microsoft Office

Tools

Zoom

Microsoft Word

Excel

Outlook

PowerPoint

Job description

A CATI Telephone Research Interviewer’s responsibility is to conduct research interviews, surveys, recruit and screen potential respondents to participate in qualitative research studies via phone, email and in-person. Provide assistance with organization and research to develop and conduct outreach efforts to various community-based organizations. Provide assistance with conducting, administration, hosting and proctoring of in-person qualitative research such as cognitive interviews, usability testing, and focus groups. Input and record data, notes, logs from the conducted recruitment and research interviews, surveys, any other research activities. This is a perfect entry position to learn and gain experience with various opinion and social science research methods.

This position will work 20-25 hours per week, Monday through Sunday depending on Availability and need for the various shifts.

Location: In office openings In Rockville, MD; remote opportunities for work from within the US also available.

Responsibilities

• Initiate calls to research participants to conduct surveys and / or determine eligibility to participate in them
• Communicate professionally and a friendly manner with research participants to gain their interest in participating in our studies
• Recruit quality respondents within the criteria of assigned study.
• Learn and apply the training for reach study, following procedures and scripting in all projects.
• Maintain accurate entry on ALL data entries, screeners, spreadsheets, call record sheets and time cards.
• Contact research participants to screen, schedule and confirm their participation in interviews or focus group sessions.
• Keep Recruiting Supervisor and Project Manager updated on any problems you encounter while recruiting a study, i.e. why people are not fitting the study criteria.
• Conduct phone research interviews, surveys, recruit and screen potential respondents to participate in qualitative research studies and to determine the how each respondent’s answers align with the study specifications and/or quotas.
• Provide assistance with organization and research to develop and conduct outreach efforts to various community-based organizations.
• Provide assistance with conducting, administration, hosting and proctoring of in-person qualitative research such as cognitive interviews, usability testing, and focus groups.
• Input and record data, notes, logs from the conducted recruitment and research interviews, surveys, any other research activities.
• Any other duties as assigned by management.

Requirements

• Must be well-spoken and comfortable speaking on the phone and via zoom/teams videoconferencing platforms.
• Professional oral and written communication skills
• Must have a positive attitude
• Intermediate understanding of Microsoft office productivity tools including Word, Excel, Outlook, and PowerPoint.
• Must be flexible and able to multi-task
• Must be a team player that pays attention to detail
• Willing to work when needed, midday, evenings or Saturdays, within reason

This position is based in Rockville, Maryland; some remote positions may be available.

EurekaFacts, LLC is an Equal Opportunity Employer committed to making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.