Study Project Coordinator

EurekaFacts, LLC; Rockville (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

A market research firm is seeking a full-time Survey Project Coordinator to manage recruitment of research participants. This role involves developing outreach strategies, overseeing project logistics, and ensuring quality research outcomes. Ideal candidates will have a bachelor's degree in social science or related field, strong project management skills, and a customer service orientation. The position is primarily virtual with occasional travel to the Rockville, MD office. Interested candidates should submit a resume to the provided email address.

Qualifications

• Bachelor’s degree in social science or related field required.
• Customer service orientation with strong work ethic and attention to details.
• Excellent analytical and problem-solving skills.

Responsibilities

• Coordinate recruitment and screening of research study participants.
• Develop recruitment strategies based on project plans.
• Manage project scope, productivity, timelines, and budget.

Skills

Project management

Communication

Analytical skills

Customer service orientation

Teamwork

Teamwork

Time management

Problem solving

Bilingual English/Spanish

Education

Bachelor’s degree in social science or related field

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Survey Monkey Pro

Zendesk

Genesys

Job description

Eureka Facts, LLC is a market research and analysis firm dedicated to providing clients with critical information to make informed decisions. We excel in survey research, advanced analytics, qualitative research, and data collection. Our team is committed to delivering insights that help discover opportunities and mitigate risks.

Full-time virtual position with some work at our Rockville, MD headquarters; occasional travel to support field research activities is required.

Overview

Description

The Survey Project Coordinator coordinates recruitment and screening of research study participants and offers an opportunity to develop field research and project management skills.

Description: Implimenting participant recruitment strategies; Conducting outreach to our participant panel and community organizations with a focus on securing a steady flow of research participants; Use of participant database and the survey tools, Survey Monkey Pro/ ResearchNet; Conducts outreach to recruit/screen participants via email, SMS or telephone using the company platform; Engages with participants to ensure high participation rates; Supports study fielding by overseeing logistics for onsite and online interviews/focus groups; Coordinating scheduling and confirmations; Liaising with moderators and facilities, and providing light tech support such as recording Zoom meetings; Conducting data entry and coding information according to research protocol.

Responsibilities

• Serves as project coordinator for recruitment of research panelists and study participants, working closely with research team project leads and client to develop recruitment strategies based on individual project plans, executes recruitment activities, selects interview sample, and manages recruitment scope, productivity, timelines, and budget.
• Establishes a transparent, trustworthy relationship with the client by identifying clients’ needs and objectives, working in a consultative manner, regularly updating them about project status, and delivering quality output, on time and on budget.
• Follows the research plan thoroughly, accurately, and thoughtfully to ensure quality research outcomes and findings; coordinates/conducts project setup, recruitment, and fielding using company processes and tools to recruit participants that adhere to study requirements.
• Assists senior staff with development of data collection instruments, including screeners, FAQs, and related recruitment communications, used to recruit panel and study participants and to ensure complete, accurate, effective, and compliant communications.
• Plans project workflow by gathering, sorting, organizing, and recording data, information, and documents.
• Uses Survey Monkey survey / researchnet, zendesk and/or Genesys platforms to implement automated study email invitations, screening, scheduling, confirmations, reminders, and other communications, as appropriate.
• Coordinates/trains call center recruitment agents to conduct in-person, telephone, and online outreach to prospective panel and study participants; contributes to growing collection of training resources.
• Conducts telephone outreach to prospective panel and study participants to screen, schedule, and confirm participation.
• Coordinates scheduling (room, links), administration (protocol, instrument, etc.) and disposition with interviewers/moderators; documents the procedures and methods used, carefully follows research protocol, and takes precautionary steps to protect integrity of participant and research data.
• Assists in confirming participants, re-screen/validate and ensuring attendance to research sessions.
• Monitors online screener performance and performs continuous pattern analysis to identify and test different methods of capturing appropriate participant profiles and improving recruitment performance.
• Utilizes survey, and outreach platforms, Excel and other tools to measure results and deliver regular status reports/data on recruitment/participation to research team and client; recommends/adjusts strategy to improve recruitment performance.
• Reports, troubleshoots, and develops strategies/recommendation for senior staff to address any challenges that develop.
• Coordinates and ensures timely incentive payments and other non-monetary awards to research panel and study participants, as appropriate.
• Maintains compliance with privacy and quality standards, in accordance with the ISO standard (ISO 20252), regulatory requirements, and the company privacy policy.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in social science or related field of study (e.g., marketing, sociology, business management); previous experience supporting survey research, including survey programming, survey sampling, participant recruitment, and/or data collection highly beneficial though not required.
• Tech-savvy with ability to learn and use new technologies; proficient in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Strong project management, activity coordination, and time management skills; ability to set and meet deadlines.
• Customer service orientation with strong work ethic and excellent attention to details.
• Excellent analytical and problem-solving skills; ability to generate creative solutions.
• Excellent written and oral communication, teamwork, and interpersonal skills.
• Ability to obtain and maintain government clearance.
• Bilingual (English/Spanish) a plus.
• Ability to work in a fast-paced and team-oriented environment where high stakes recommendations and decisions are made based on the results of our work.
• US Citizenship and clear background check required.

EurekaFacts, LLC is an Equal Opportunity Employer committed to making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.

‘If you are ready to contribute your skills to a forward-thinking company that values insight and innovation, we invite you to explore this opportunity with EurekaFacts LLC. Join us in shaping decisions that matter.’

If you are interested in joining our team please submit your resume to: [e-mail] with Study Project Coordinator as your subject line.

EurekaFacts, LLC is an Equal Opportunity Employer committed to making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.