Catering House-person - OWO

ASM Global Group; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Legends Global is seeking a Catering/Special Events House-person for One World Observatory to support event setup, sanitation, and maintenance per event orders and venue standards. You will assist the catering team and guests, arranging furniture and distributing equipment to meet client needs.

This role emphasizes teamwork, guest service, and adherence to venue procedures, encompassing setup, service, and breakdown to ensure a seamless experience for high-profile events at the observatory.

Qualifications

• Previous banquet setup experience is preferred.
• Experience in event operations or hospitality environments.
• Familiarity with sanitation procedures and safety standards.
• Willingness to perform warehousing tasks.
• Ability to work in a fast-paced team setting.

Responsibilities

• Review event orders, floor plans, and timelines at the start of each shift.
• Confirm spaces, equipment needs, deadlines, and priorities with the manager.
• Count, transport, and set up furniture and equipment for events.
• Inspect room setups for cleanliness and readiness.
• Maintain clean guest-facing and back-of-house spaces.
• Clean, sanitize, and polish furniture and surfaces.
• Address spills and manage trash and linens.
• Break down spaces and return equipment to storage.
• Move equipment safely using carts; keep exits clear.
• Respond to guest requests and escalate questions to management.
• Follow safety and sanitation procedures and complete checklists.
• Perform other duties as assigned.

Skills

Banquet setup

Event operations

Hospitality

Sanitation

Warehousing

Job description

LEGENDS GLOBAL is t he premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

About the Venue | One World Observatory , positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine , a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory , offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

The ROLE

The Catering/Special Events House-person prepares, maintains, sanitizes, and resets event spaces and catering support areas in accordance with event orders, safety procedures, and venue standards. The role assists with event setup by arranging furniture and distributing equipment to meet each client's event requirements and responds promptly to the needs of the catering team and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review the banquet event order, floor plan, room diagram, and event timeline at the start of each shift.
• Confirm assigned spaces, equipment needs, deadlines, and priorities with the manager or supervisor.
• Count, transport, and distribute furniture, equipment, and supplies for each event. Set up tables, chairs, linens, portable bars, service stations, pipe and drape, china, glassware, silverware, and beverages according to approved event specifications.
• Inspect room setups before guests arrive to verify placement, cleanliness, stability, and readiness. Complete approved room changes and resets within the event timeline.
• Maintain clean, organized guest-facing and back-of-house event spaces, service corridors, and storage areas throughout the shift.
• Clean, sanitize, and polish assigned furniture, equipment, and surfaces as appropriate.
• Address spills promptly and remove trash to designated areas.
• Distribute, replenish, steam, and store clean linens. Collect and sort soiled linens and deliver them to designated locations.
• Break down event spaces after each function, return equipment and supplies to designated storage areas, and leave spaces clean, organized, and ready for the next use.
• Use carts and other approved moving equipment safely. Keep exits and walkways clear throughout setup, service, and breakdown.
• Respond courteously to guest requests and promptly refer service, accessibility, or event questions to the manager or appropriate team member.
• Follow venue safety and sanitation procedures, carry out directions from the manager or supervisor, and complete assigned checklists.
• Perform other duties as assigned by leadership.

SUPPORTIVE FUNCTIONS

• Attend required meetings, pre-shift briefings, and training sessions.
• Assist servers, bartenders, barbacks, and event operations staff with setup, restocking, bussing, and clearing as assigned.
• Complete assigned side work and closing tasks, including any additional cleaning and sanitation duties.

SUPERVISOR RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

Previous experience in banquet setup, event operations, hospitality, sanitation, warehousing, or facilities operations is preferred. Equivalent experience that demonstrates tra