Catering & Special Events Supervisor: Lead & Delight

Westminster Canterbury on Chesapeake Bay; Virginia Beach (VA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Life & Disability Insurance

Retirement Plan with Employer Match

PTO & 6 Paid Holidays

Tuition Assistance + Scholarships

Employee Assistance Program (EAP)

Legal/Identity Theft Protection Plans

Team Member Discounts

Career Growth & Leadership Development

Job summary

Westminster-Canterbury on Chesapeake Bay in Virginia Beach, VA, seeks a Catering & Special Events Supervisor to oversee service staff, coordinate event logistics, and ensure quality dining experiences for residents and guests. The role emphasizes staff supervision, adherence to procedures, and collaboration with the Catering & Special Events Manager.

The position requires 3+ years in catering/hospitality, 1+ year of leadership, and strong organizational skills.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Minimum of three years of experience in catering and hospitality.
• Minimum of one year of leadership or supervisory experience.
• Intermediate proficiency with Microsoft Office and Google Workspace.
• Ability to learn and effectively use event management, POS, scheduling, and other departmental software.
• Strong organizational skills and attention to detail.
• Willingness to receive an annual flu vaccine.

Responsibilities

• Provide administrative and operational support to the Catering & Special Events Manager to ensure efficient departmental operations and successful execution of events.
• Review Banquet Event Orders (BEOs) to determine staffing levels, assignments, equipment, room setups, and event requirements.
• Coordinate and distribute weekly staff schedules, event sheets, staffing assignments, and operational updates to appropriate team members and departments.
• In the absence of the Catering & Special Events Manager, coordinate requests for rooms, equipment, and catering services and assist with client communication and event details.
• Supervise the setup, execution, and breakdown of Catering and Special Events, ensuring food, beverage, meeting, and service standards are consistently maintained.
• Lead and motivate service staff to provide excellent service and a high-quality resident and guest experience.
• Work with the Catering & Special Events Manager to hire, train, and develop service staff.
• Assist with the development and implementation of staff training plans and maintain records of employee training and required certifications.
• Communicate event details, daily activities, staffing changes, and other relevant information to the kitchen, service staff, Security, and other departments.
• Maintain accurate event documentation: contracts, BEOs, client records, payment records, event schedules, and related correspondence.
• Prepare and distribute weekly event invoices, miscellaneous community charges, parking updates, and other departmental communications.
• Process and maintain accurate records of event-related deposits, payments, resident and outside guest charges, revenue, and outstanding balances; identify discrepancies.
• Assist with daily, weekly, monthly financial and operational reports.
• Maintain accurate event information in applicable computer systems and filing systems.
• Maintain accurate systems for storage, requisition, distribution, and tracking of alcoholic beverages per Virginia ABC regulations.
• Assist with inventory control and breakage/loss reduction of china, glassware, silverware, catering equipment, and other event-related supplies.
• Manage opening and closing side work and inspect banquet areas for cleanliness.
• Maintain cleanliness and organization of front-of-house and back-of-house event areas.
• Maintain confidentiality with financial records and resident information.
• Assist with special projects and additional duties as assigned.

Skills

Leadership

Supervisory experience

Microsoft Office

Google Workspace

Event management software

Scheduling software

Attention to detail

Flu vaccine willingness

Education

High school diploma or equivalent

Associates degree in Business Administration or Hospitality Management

Tools

Microsoft Office

Google Workspace

Event management software

POS system

Job description

Westminster-Canterbury on Chesapeake Bay in Virginia Beach, VA, seeks a Catering & Special Events Supervisor to oversee service staff, coordinate event logistics, and ensure quality dining experiences for residents and guests. The role emphasizes staff supervision, adherence to procedures, and collaboration with the Catering & Special Events Manager.

The position requires 3+ years in catering/hospitality, 1+ year of leadership, and strong organizational skills.