Catering Sales Manager *The Garland*

RIO VISTA DEVELOPMENT COMPANY; Los Angeles (CA); On-site; USD 71,000 - 74,000; Full time

Job summary

RIO VISTA DEVELOPMENT COMPANY is seeking a Catering Sales Manager in North Hollywood, CA. This role involves supporting the sales and catering team through sales responsibilities and hands-on event coordination.

The ideal candidate has strong organizational skills, a customer service focus, and experience in catering sales. Key responsibilities include managing client relationships, coordinating social events, and exceeding sales goals.

A four-year degree is required, and experience in hotel catering is preferred.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple events.
• Excellent interpersonal and communication skills, both written and verbal.
• Customer-service focused with a professional demeanor.

Responsibilities

• Support catering sales efforts through client communication and relationship building.
• Coordinate and service all assigned social events and select meetings.
• Conduct periodic visits to events while in progress to ensure service standards are met.

Skills

Organizational skills

Time-management

Interpersonal skills

Customer service

Basic knowledge of food and beverage operations

Education

Four-year college degree

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Salesforce

Delphi

Job description

Job Details

Location: North Hollywood, CA 91602
Position Type: Full Time
Salary Range: $71,000.00 - $74,000.00 per year
Job Shift: Any

Job Title

Catering Sales Manager

Department

Sales and Catering

Supervisor

Director of Catering

Position Purpose

The Catering Sales Manager supports the Sales and Catering team through a combination of sales responsibility and hands‑on event coordination. This role would be a good fit for someone looking to further develop their catering sales abilities, event coordination, and client management skills under the guidance of the Director of Catering.

Key Responsibilities

• Sales & Client Support
  • Support catering sales efforts through client communication, follow‑up, and relationship building via phone, email, and in‑person contact.
  • Manage a limited portfolio of accounts and assigned events with an individual sales goal. Sales goals are scaled to the specific role and are a portion of the overall team revenue target. Individual goals are reviewed annually as established by the Director of Sales and Director of Catering.
  • Support the catering sales team to identify new business opportunities through prospecting and lead qualifications, as well as presenting larger/more complex opportunities to senior catering sales managers for follow‑up.
  • Prepare and present proposals and contracts for assigned accounts under departmental guidelines.
  • Upsell event enhancements, menus, and services to drive incremental revenue within assigned events.
  • Participate in site inspections and client meetings, leading discussions as appropriate for assigned accounts.
  • Maintain accurate client and sales activity records in Salesforce and related systems.
• Event & Conference Services Coordination
  • Coordinate and service all assigned social events and select meetings once turned over from Catering Sales/ Event Managers.
  • Serve as the primary day‑to‑day contact for assigned events, responding to guest inquiries and needs within the time as set in the hotels SOP.
  • Organize and conduct pre‑event meetings as required.
  • Ensure accurate and timely communication of event details to the banquet, kitchen, and hotel operations teams.
  • Attend required meetings including BEO reviews, resumes, and departmental meetings.
  • Maintain accurate and organized event files in Salesforce and other systems.
• Event Execution & Operations
  • Conduct periodic visits to events while in progress to ensure service standards are met.
  • Stay through key portions of food functions to ensure guest satisfaction.
  • Assist with running the banquet floor as needed for coverage.
  • Work collaboratively with the Executive Chef and Banquet Manager on special events.
  • Support service standards and assist with cleanliness and safety observations while touring the property.
• Administrative & Team Support
  • Maintain timely follow‑up correspondence and accurate administrative records.
  • Support adherence to hotel and corporate policies and SOPs.
  • Represent the hotel professionally at site visits, events, or community functions as needed. Attendance and hotel‑hosted events may take place outside normal working hours.
  • Perform other related duties in support of Sales and Catering operations.

Performance Metrics

• Revenue Performance
  • Achievement of assigned individual sales goal
  • Incremental revenue generated through upselling on assigned events
• Event Accuracy & Execution
  • Timely and accurate completion of BEOs, Diagrams, resumes, and event documentation
  • Adherence to departmental timelines and standards
  • Effective communication with banquet, kitchen, and hotel operations teams
• Guest Satisfaction
  • Client feedback and post‑event follow‑up results
  • Responsiveness to client needs and issue resolution during events
• Professional & Team Contribution
  • Participation in required meetings and pre‑event planning sessions
  • Compliance with hotel policies, SOPs, and Salesforce standards
  • Collaboration and support of the Sales and Catering team

Required Skills & Qualifications

• Strong organizational and time‑management skills with the ability to manage multiple events.
• Working in stressful, high pressure situations, being able to evaluate and select among alternate courses quickly and accurately.
• Excellent interpersonal and communication skills, both written and verbal.
• Customer‑service focused with a professional demeanor.
• Basic knowledge of food and beverage operations.
• Proficient in Microsoft Word, Excel, and Outlook. Delphi & Salesforce experience preferred. M365 and OPERA experience a plus.
• Ability to work flexible hours including evenings and weekends.
• Team‑oriented with a willingness to learn and grow within the department.
• Position requires sitting, standing, & walking for extended periods, and the ability to navigate event spaces.

Education & Experience

• Four‑year college degree required; Hospitality degree a plus.
• High school diploma or equivalent required; college degree preferred. Hospitality degree a plus.
• 1 year minimum previous hotel catering and events experience preferred.
• Prior exposure to catering sales, conference services, or banquet operations a plus.

Exemption Status: Exempt