Sales and Catering Manager

Marriott Phoenix Airport; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Marriott Phoenix Airport is seeking a dynamic Sales & Catering Manager to generate revenue by selling and coordinating group meetings, events, and social functions at the hotel. You will prospect new clients, manage event logistics, and ensure a seamless client experience in collaboration with the Director of Sales and operations.

You will coordinate proposals, tours, and post-event follow-ups, while maintaining a strong sales pipeline and accurate activity records to drive growth.

Qualifications

• Previous hotel sales, catering, event planning, or hospitality experience preferred.
• Proven ability to generate leads, close business, and develop lasting client relationships.
• Experience preparing sales proposals, contracts, event orders, and revenue reports.
• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to manage multiple events, client requests, and deadlines simultaneously.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Familiarity with hotel property management systems, sales CRM platforms, and catering software preferred.
• Professional appearance, positive attitude, and commitment to exceptional customer service.
• Ability to work independently while contributing effectively to a team environment.

Responsibilities

• Develop and execute sales strategies to achieve revenue goals for group rooms, catering, meetings, and events.
• Solicit new business via prospecting, cold calling, networking, referrals, site visits, and community involvement.
• Build relationships with corporate clients, local businesses, government agencies, sports groups, wedding planners, and others.
• Manage existing accounts to encourage repeat business and long-term relationships.
• Respond to sales inquiries, RFPs, and leads promptly.
• Prepare proposals, contracts, banquet event orders, and other sales documents on time.
• Conduct property tours and client presentations of facilities and services.
• Negotiate rates, minimums, room rental, concessions, terms within hotel guidelines.
• Maintain an active sales pipeline and accurate records of activities and bookings.
• Monitor market trends and opportunities to identify revenue growth.
• Coordinate all aspects of catered events from booking to completion.
• Gather client requirements (timelines, setup, A/V, menu, dietary restrictions).
• Prepare and distribute BEOs and event details to hotel departments.
• Communicate event requirements to F&B, Banquets, Front Office, Housekeeping, Engineering.
• Conduct pre-event planning meetings and follow-ups.
• Oversee event coordination to meet client expectations and standards.
• Serve as primary contact for clients and resolve concerns promptly.
• Review billing for accuracy and coordinate final invoice and payment follow-up.
• Conduct post-event follow-ups to obtain feedback and repeat business.
• Manage group room blocks, pickup reports, cutoff dates, and group-related requirements with Front Office and Reservations.
• Ensure contracts, room rates, attrition, cancellation terms, and billing are documented.
• Track group pickup and event revenue to maximize production.
• Coordinate VIP arrangements and group arrival with hotel operations.
• Communicate changes in group requirements promptly to departments.

Skills

Lead generation

Closing deals

Client relationship management

Organization

Problem-solving

Multitasking

Tools

Microsoft Office

CRM platforms

Hotel PMS systems

Catering software

Job description

Position Summary:

We are seeking a dynamic and results-driven Sales & Catering Manager to join our Sales & Catering team! You will be responsible for generating revenue by selling and coordinating group meetings, events, and social functions at our hotel. You’ll play a key role in driving business growth by prospecting new clients, managing event logistics, and ensuring a seamless experience for clients and attendees. You will work closely with our Director of Sales and operations teams to execute high-quality events that exceed expectations.

Essential Duties and Responsibilities:

• Develop and execute sales strategies to achieve assigned revenue goals for group rooms, catering, meetings, and events.
• Proactively solicit new business through prospecting, cold calling, networking, referrals, site visits, and community involvement.
• Identify and develop relationships with corporate clients, local businesses, government agencies, sports groups, wedding planners, social organizations, and other key market segments.
• Manage existing accounts to encourage repeat business, increase account production, and build long-term client relationships.
• Respond promptly and professionally to incoming sales inquiries, requests for proposals, and leads.
• Prepare proposals, contracts, banquet event orders, and other sales documentation accurately and within established timelines.
• Conduct property tours and client presentations to showcase the hotel's guest rooms, meeting facilities, catering capabilities, and amenities.
• Negotiate rates, food and beverage minimums, meeting room rental, concessions, and contractual terms within established hotel guidelines.
• Maintain an active sales pipeline and accurate records of sales activities, leads, account production, and booking pace.
• Monitor market trends, competitor activity, and local business opportunities to identify potential revenue growth.

• Coordinate all aspects of catered events, meetings, banquets, receptions, and social functions from booking through completion.
• Gather client requirements, including event timelines, room setup, audiovisual needs, menu selections, dietary restrictions, and special requests.
• Prepare and distribute Banquet Event Orders (BEOs), resumes, and event details to the appropriate hotel departments.
• Communicate event requirements clearly to Food & Beverage, Banquets, Front Office, Housekeeping, Engineering, and other operational teams.
• Conduct pre-event planning meetings and client follow-ups to confirm event details and operational readiness.
• Oversee event coordination to ensure services are delivered according to the client's expectations and the hotel's standards.
• Serve as the primary point of contact for assigned clients and resolve service concerns professionally and promptly.
• Review event billing for accuracy, ensure contracted charges are applied correctly, and coordinate final invoice and payment follow-up as needed.
• Conduct post-event follow-ups to obtain feedback, resolve outstanding concerns, and generate repeat business.

• Manage group room blocks, rooming lists, pickup reports, cutoff dates, and other group-related requirements in coordination with the Front Office and Reservations teams.
• Ensure group contracts, room rates, attrition provisions, cancellation terms, and billing arrangements are accurately documented.
• Track group room pickup and event revenue to identify opportunities to maximize production.
• Coordinate VIP arrangements, special accommodations, and group arrival requirements with hotel operations.
• Communicate changes in group requirements promptly to all affected departments.

Qualifications:

• Previous hotel sales, catering, event planning, or hospitality experience preferred.
• Demonstrated ability to generate leads, close business, and develop lasting client relationships.
• Experience preparing sales proposals, contracts, event orders, and revenue reports.
• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to manage multiple events, client requests, and deadlines simultaneously.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Familiarity with hotel property management systems, sales CRM platforms, and catering software preferred.
• Professional appearance, positive attitude, and commitment to exceptional customer service.
• Ability to work independently while contributing effectively to a team environment.