Catering Sales Manager

Knoxville Convention Center; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

ASM Global is seeking a full-time Catering Sales Manager at the Knoxville Convention Center to lead food and beverage events. The role includes soliciting, booking, and planning various local events, ensuring seamless execution and client satisfaction. The ideal candidate will have a Bachelor's degree in a relevant field and experience in hospitality or event management.

Qualifications

• 1-2 years of experience in hospitality, sales, or event services preferred.
• ServSafe Certification or ability to obtain within 90 days of hire.
• Ability to pass a criminal background check.

Responsibilities

• Lead in soliciting, booking, and planning food & beverage events.
• Coordinate all food, beverage, and logistical components for events.
• Generate catering contracts and budget oversight.

Skills

Effective communication skills

Time management

Organizational skills

Sales skills

Customer service orientation

Education

Bachelor's Degree in Hospitality or related field

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

VenueOps or similar booking software

Event diagramming software like Social Tables

Job description

ASM Global has an excellent and immediate opening for a full-time, Catering Sales Manager at ASM Global Knoxville. As the world's leading venue management company and producer of live event experiences, ASM Global manages over 350 venues worldwide, including stadiums, arenas, convention centers, and theaters. We are committed to enhancing the guest experience through investments in growth, resources, and technology.

Position Overview: This role involves soliciting, booking, and planning all local one-day Food & Beverage Events and Concessions Only Events. The manager will also coordinate all food, beverage, and logistical components to ensure successful event execution.

Essential Duties and Responsibilities:

• Lead in soliciting, booking, and planning local food & beverage events, including weddings, proms, galas, fundraising events, and meetings, as well as concessions-only events like sporting events and public shows.
• Develop proposals for potential clients and follow up on bookings.
• Generate catering contracts and establish payment arrangements in line with finance and venue policies.
• Guide clients through event preparations, explaining contract provisions, policies, and procedures.
• Keep clients updated on deadlines, contracts, deposits, insurance, menus, guarantees, and other event details.
• Detail banquet and concessions event orders, resumes, floor plans, and cost estimates for assigned groups.
• Obtain client signatures on contracts and event documents.
• Distribute all event orders, resumes, and floor plans to relevant departments at least 2-3 weeks prior to events.
• Coordinate activities and schedules with service contractors and vendors.
• Conduct site visits and inspections as needed.
• Plan and organize food, beverage, and logistics details with clients.
• Prepare budgets, monitor expenditures, produce revenue projections, and oversee billing.
• Maintain effective communication with all departments involved.
• Follow up on client requests, concerns, and issues, escalating as necessary.
• Ensure high-quality service and client satisfaction during events.
• Review past events for repeat clients to meet their expectations.
• Develop and maintain a local customer base and report sales leads and client relations to management.
• Participate in local hospitality community and professional associations.
• Attend departmental meetings and serve as Manager on Duty as required.
• Perform other duties as assigned.

Qualifications:

To succeed in this role, candidates should meet the following requirements:

• Bachelor's Degree or equivalent certification in Hospitality, Event Management, Food & Beverage Management, or related field (preferred).
• Knowledge of sales and marketing principles.
• 1-2 years of experience in hospitality, sales, or event services (preferred).

Skills and Abilities:

• Effective communication skills, both verbal and written.
• Exceptional time management, organizational, and sales skills.
• Attention to detail and ability to prioritize in a fast-paced environment.
• Customer service orientation.
• Flexibility to work nights and weekends.
• Strong mathematical and critical thinking skills.
• Professional appearance and work ethic.
• Ability to pass a criminal background check.
• Maintain PCI Compliance certification.
• ServSafe Certification or ability to obtain within 90 days of hire.

Computer Skills:

• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with VenueOps or similar booking software (a plus).
• Experience with event diagramming software like Social Tables (a plus).

Physical Demands:

Requires moving around the facility, standing for long hours during events, and working indoors or outdoors as needed.

Note: Responsibilities may change due to reasonable accommodations or other reasons. This document does not list all duties.

To Apply:

Contact Kristy Todd, Recruiter at 701 Henley Street, Knoxville, TN 37901. For accommodations, call 865.770.0823.

ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.

About Us

Our work experience reflects our culture, values, commitment to sustainability, recognition programs, and dedicated people. Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They prioritize teamwork and making a difference, making us the #1 Top Workplace in the area.