Catering Sales Manager

Snow King; Burlington (VT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Catering Sales Manager to drive group sales and enhance client relationships. This role offers a unique opportunity to leverage your sales skills in a supportive environment that values personal development and teamwork. You will be responsible for maximizing revenue through effective sales strategies, understanding market dynamics, and delivering exceptional customer service. Join a company that prioritizes employee well-being and offers comprehensive benefits, including health insurance and retirement plans. Embrace a fulfilling career where your contributions truly matter!

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• 2+ years of sales and marketing experience in hospitality group sales.
• Strong understanding of market dynamics and strategic planning.

Responsibilities

• Sell and service group room catering business to meet revenue goals.
• Build relationships with clients and ensure quality service delivery.

Skills

Sales Skills

Communication Skills

Customer Service

Market Analysis

Education

Relevant university or college qualification

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, across over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our core values involve personal development, people, and a desire for their success. We believe each team member plays a key role in delivering outstanding service and memorable experiences for our guests. We want a hotel that people want to come to, not just pass through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!

Overview

The Catering Sales Manager is responsible for selling and servicing group room catering business from all market regions. Meet and exceed revenue goals set for each month and quarter while maintaining strong client relationships.

The incumbent will work with customers to align their preferences with hotel needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure timely and proper handover of business for quality service delivery. The Catering Sales Manager will process business correspondence, create contracts, and handle related booking documentation. This role requires excellent selling skills, strong communication, and a detailed understanding of property operations, food and beverage, and planning.

The Catering Sales Manager holds overall responsibility for handling group inquiries and lead requests, achieving revenue and booking goals. Key responsibilities include:

1. Respond promptly to incoming group/catering opportunities within predefined parameters, referring outside opportunities to other sales staff.
2. Collaborate with other sales channels to coordinate efforts and avoid duplication.
3. Understand market dynamics, competitor strengths and weaknesses, economic trends, and supply and demand, and leverage this knowledge in sales strategies.
4. Book business within hotel parameters, closing the best opportunities based on market conditions and hotel needs.
5. Support operational aspects of business booked, including proposal generation, contract writing, and customer correspondence, transferring accurate information to the Events team.
6. Actively up-sell to maximize revenue.
7. Develop and manage sales revenue and operational budgets, and provide forecasts.
8. Build and maintain relationships with internal and external stakeholders.
9. Utilize company marketing initiatives to close business.
10. Follow up on leads generated by the proactive sales team.
11. Implement process improvements and best practices.
12. Promote accountability to achieve superior results, executing sales strategies effectively.
13. Set clear expectations with customers and properties throughout the sales process.
14. Resolve guest issues arising from sales activities and escalate as needed.
15. Provide exemplary customer service to ensure satisfaction and loyalty, understanding customer needs and recommending suitable features and services.

Qualifications

The ideal candidate will possess:

• At least 2 years of relevant sales and marketing experience in hospitality group sales.
• Relevant university or college qualification or degree.
• Hospitality industry experience.
• Understanding of market dynamics, business objectives, and strategic planning to diagnose strengths, weaknesses, opportunities, and risks.
• Knowledge of financial principles, P&L statements, budgets, forecasting, and financial reporting.
• Knowledge of hotel revenue management concepts, including sales cycles, account management, pricing, and inventory management.