Catering Operations Manager: Lead Team & Client Experience

Sodexo; Palo Alto (CA); On-site; USD 59,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo in the United States is seeking a leader to plan and execute catering operations, delivering exceptional client experiences while driving business growth. You will oversee teams, manage resources, and develop strategies that strengthen client relationships and promote ongoing success.

The role emphasizes people management, performance evaluations, and cross-functional collaboration to achieve operational excellence in catering services.

Qualifications

• Extensive catering knowledge with ability to analyze data and make informed decisions that drive operational success.
• Strong client service orientation and ability to build lasting relationships.
• Proven leadership skills, including motivating teams, delegating effectively, and managing performance to achieve high standards.
• Expertise in coordinating and directing complex catering operations while resolving conflicts smoothly and efficiently.
• Ability to collaborate across functions and regions, ensuring alignment and consistency in service delivery and strategic goals.

Responsibilities

• Manage and oversee catering events to ensure seamless execution and exceptional client experience.
• Motivate, coach, mentor, and develop frontline staff to maximize performance and growth.
• Recruit, train, and lead a team of supervisors and frontline employees to achieve operational excellence.
• Collaborate closely with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.

Skills

Catering knowledge

Client service

Leadership

Operations coordination

Cross-functional collaboration

Education

High School Diploma/GED or equivalent experience

Job description

Sodexo in the United States is seeking a leader to plan and execute catering operations, delivering exceptional client experiences while driving business growth. You will oversee teams, manage resources, and develop strategies that strengthen client relationships and promote ongoing success.

The role emphasizes people management, performance evaluations, and cross-functional collaboration to achieve operational excellence in catering services.