Catering Operations Manager

Restaurant Associates

New York (NY)

On-site

USD 72,000 - 85,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Comprehensive Benefit Package

Job summary

Restaurant Associates is seeking a Catering Operations Manager to lead the Google Food program catering operations. You will oversee service quality, hospitality standards, and daily operations while directing a team and integrating culinary excellence with financial accountability.

In this role, you will collaborate with culinary, nutrition, marketing, and procurement teams to deliver exceptional catering experiences for museums, arts centers, and corporations, ensuring safety and compliance

Qualifications

Bachelor's degree preferred or equivalent professional experience.

Responsibilities

Develop daily and weekly plans for the team, ensuring clear communication of roles and priorities.

Skills

Leadership

Communication

Operations management

Team development

Safety compliance

Culinary knowledge

Food service management

Education

Bachelor's degree or equivalent

Tools

Google Docs

Google Sheets

Google Slides

Mail

Job description

Restaurant Associates

Position Title: Catering Operations Manager

Salary: $72,000 - $85,000

Other Forms of Compensation: Comprehensive Benefit Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A !

Job Summary

The Google Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Google Food program’s mission is to inspire and enable Google community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Google Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the responsible business framework, and behavioral economics. The Catering team exists to support the global Google Food program and its values both to Googlers and to vendor partners.

Role Summary

The Catering Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety. The Catering Manager will focus on innovative hospitality and creating catering experiences for the food program in order to support operational excellence.

This position reports into the Director of Catering and will leverage strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote standards and enhance the guest experience.

Key Responsibilities

Designs, manages, and owns the overall experience, not just the offerings
Sets an expectation of hospitality that is friendly and engaging
Has a passion for quality food preparation and taste
Trains and develops the team
Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
Ensures all sector and Compass employee guidelines are implemented and adhered to
Creates a culture of Food and Workplace Safety
Treats all customers with professionalism, care, and respect

The Great Things You Will Be Expected to Do

Human Resources

Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
Employee Engagement
Employee Development
Coaching and Counseling
Communicating team members’ roles and areas of responsibility to all management

Operations

Responsible for the overall daily operation and success of the catering service team
Drive communication among all stakeholders: FOH, BOH, café teams, etc.
Equipment and Smallwares Maintenance
FOH Ordering
Safety

Financial Accountability

Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Minimum Qualifications

Bachelor's degree preferred, or equivalent professional experience
Minimum of 3 years of food service, catering, and/or multi-unit management experience
Excellent communication skills, both written and verbal
Proven track record of leadership
General culinary knowledge of basic kitchen practices, protocols, and procedures
Proven coaching and teaching skills with peers, individuals, and teams
Passion for food trends, hospitality, innovation, and creative experiences
Manages time effectively and prioritizes tasks to meet deadlines
Creates a culture of food and workplace safety
Proven coaching and teaching skills with peers, individuals, and teams
Ability to effectively communicate, motivate, and interact with all levels within the organization
Demonstrates good judgment and decision‑making skills
Maintains a positive attitude under pressure and motivates the team
Ability to maintain confidentiality
Working knowledge of Google Docs, Sheets, Slides, and Mail
Ability to work independently as well as within a team
Ability to work in a fast-paced, changing environment

Physical and Language Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Stand, talk, hear, taste, or smell
Walk; use hands or fingers; handle or feel; stoop, kneel, crouch, or crawl
Meet specific vision requirements
Read, understand, and speak English to perform the essential functions of the job

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Restaurant Associates Are Offered Many Fantastic Benefits.