Catering Operations Manager

Compass Group USA; City of Niagara Falls (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Flexible Spending Accounts (FSAs)

Job summary

Restaurant Associates, part of Compass Group USA, is seeking a Catering Operations Manager to lead the Google Food program service excellence and daily operations across high-profile venues. You will direct teams, manage financials, HR, sanitation, and safety to deliver outstanding guest experiences.

Reporting to the Director of Catering, you will collaborate with culinary, procurement, marketing, and risk management partners to raise standards and ensure compliance while driving innovation in

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum 3 years of food service, catering, and/or multi-unit management experience.
• Excellent communication skills, both written and verbal.
• Proven track record of leadership.
• General culinary knowledge and safety familiarity.
• Proven coaching and teaching skills with peers, individuals, and teams.
• Strong passion for hospitality, innovation, and guest experiences.
• Ability to communicate, motivate, and interact with all levels.
• Ability to work in a fast-paced environment.

Responsibilities

• Designs, manages, and owns the overall guest experience.
• Sets hospitality standards and trains the team.
• Oversees daily operations, financials, HR, sanitation, and safety.
• Collaborates with culinary, procurement, marketing, and risk management.
• Leads associate reviews, coaching, and compliance.
• Ensures adherence to Compass employee guidelines.

Skills

Communication skills

Leadership

Team coaching

Time management

Financial management

Safety compliance

Google Docs/Sheets/Mail

Hospitality excellence

Education

Bachelor's degree or equivalent

Tools

Google Docs

Google Sheets

Google Slides

Gmail/Mail

Job description

Select how often (in days) to receive an alert:

Position Title:Catering Operations Manager

Other Forms of Compensation: Comprehensive Benefit Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

The Google Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Google Food program’s mission is to inspire and enable Google community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Google Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the responsible business framework, and behavioral economics. The Catering team exists to support the global Google Food program and its values both to Googlers and to vendor partners.

Role Summary

The Catering Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety. The Catering Manager will focus on innovative hospitality and creating catering experiences for the food program in order to support operational excellence.

This position reports into the Director of Catering and will leverage strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote standards and enhance the guest experience.

Key Responsibilities

• Designs, manages, and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Has a passion for quality food preparation and taste
• Trains and develops the team
• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats all customers with professionalism, care, and respect

The Great Things You Will Be Expected to Do

Human Resources

• Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
• Employee Engagement
• Employee Development
• Coaching and Counseling
• Communicating team members’ roles and areas of responsibility to all management

Operations

• Responsible for the overall daily operation and success of the catering service team
• Equipment and Smallwares Maintenance
• FOH Ordering
• Safety
• Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
• Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Minimum Qualifications

• Bachelor's degree preferred, or equivalent professional experience
• Minimum of 3 years of food service, catering, and/or multi-unit management experience
• Excellent communication skills, both written and verbal
• Proven track record of leadership
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Proven coaching and teaching skills with peers, individuals, and teams
• Passion for food trends, hospitality, innovation, and creative experiences
• Manages time effectively and prioritizes tasks to meet deadlines
• Creates a culture of food and workplace safety
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to effectively communicate, motivate, and interact with all levels within the organization
• Demonstrates good judgment and decision-making skills
• Maintains a positive attitude under pressure and motivates the team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Sheets, Slides, and Mail
• Ability to work independently as well as within a team
• Ability to work in a fast-paced, changing environment

Physical and Language Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand, talk, hear, taste, or smell
• Walk; use hands or fingers; handle or feel; stoop, kneel, crouch, or crawl
• Meet specific vision requirements
• Read, understand, and speak English to perform the essential functions of the job

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.