Catering Operations Manager

Compass Group USA; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Benefit Package

Job summary

Restaurant Associates, a leading catering provider for museums, arts centers, and corporations, seeks a Catering Operations Manager to drive excellence in service and guest experiences. This role oversees administrative and operational tasks, including financial management and HR, sanitation, and safety, and partners with culinary, procurement, and safety teams to uphold standards.

Reporting to the Director of Catering, you will lead a skilled team, ensure compliance with guidelines, and foster

Qualifications

• Bachelor's degree preferred, or equivalent professional experience
• Minimum of 3 years of food service, catering, and/or multi-unit management experience
• Excellent communication skills, both written and verbal
• Proven track record of leadership
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Proven coaching and teaching skills with peers, individuals, and teams
• Passion for food trends, hospitality, innovation, and creative experiences
• Manages time effectively and prioritizes tasks to meet deadlines
• Creates a culture of food and workplace safety
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to effectively communicate, motivate, and interact with all levels within the organization
• Demonstrates good judgment and decision-making skills
• Maintains a positive attitude under pressure and motivates the team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Sheets, Slides, and Mail
• Ability to work independently as well as within a team
• Ability to work in a fast-paced, changing environment

Responsibilities

• Designs, manages, and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Has a passion for quality food preparation and taste
• Trains and develops the team
• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats all customers with professionalism, care, and respect
• Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
• Employee Engagement
• Employee Development
• Coaching and Counseling
• Communicating team members’ roles and areas of responsibility to all management
• Responsible for the overall daily operation and success of the catering service team
• Drive communication among all stakeholders: FOH, BOH, café teams, etc.
• Equipment and Smallwares Maintenance
• FOH Ordering
• Safety
• Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
• Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Skills

Leadership

Communication

Food safety

Hospitality

Time management

Google Docs/Sheets/Slides/Mail

Education

Bachelor's degree preferred

Tools

Google Docs

Sheets

Slides

Mail

Job description

Position Title: Catering Operations Manager

Salary: $72,000 - $85,000

Other Forms of Compensation: Comprehensive Benefit Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A!

Job Summary

The Google Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Google Food program’s mission is to inspire and enable Google community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Google Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the responsible business framework, and behavioral economics. The Catering team exists to support the global Google Food program and its values both to Googlers and to vendor partners.

Role Summary

The Catering Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety. The Catering Manager will focus on innovative hospitality and creating catering experiences for the food program in order to support operational excellence.

This position reports into the Director of Catering and will leverage strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote standards and enhance the guest experience.

Key Responsibilities

• Designs, manages, and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Has a passion for quality food preparation and taste
• Trains and develops the team
• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats all customers with professionalism, care, and respect

The Great Things You Will Be Expected to Do

Human Resources

• Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
• Employee Engagement
• Employee Development
• Coaching and Counseling
• Communicating team members’ roles and areas of responsibility to all management

Operations

• Responsible for the overall daily operation and success of the catering service team
• Drive communication among all stakeholders: FOH, BOH, café teams, etc.
• Equipment and Smallwares Maintenance
• FOH Ordering
• Safety

Financial Accountability

• Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
• Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Minimum Qualifications

• Bachelor's degree preferred, or equivalent professional experience
• Minimum of 3 years of food service, catering, and/or multi-unit management experience
• Excellent communication skills, both written and verbal
• Proven track record of leadership
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Proven coaching and teaching skills with peers, individuals, and teams
• Passion for food trends, hospitality, innovation, and creative experiences
• Manages time effectively and prioritizes tasks to meet deadlines
• Creates a culture of food and workplace safety
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to effectively communicate, motivate, and interact with all levels within the organization
• Demonstrates good judgment and decision-making skills
• Maintains a positive attitude under pressure and motivates the team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Sheets, Slides, and Mail
• Ability to work independently as well as within a team
• Ability to work in a fast-paced, changing environment

Physical and Language Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand, talk, hear, taste, or smell
• Walk; use hands or fingers; handle or feel; stoop, kneel, crouch, or crawl
• Meet specific vision requirements
• Read, understand, and speak English to perform the essential functions of the job

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Restaurant Associates

Michael Abbey

[[req_classification]]