Catering Operations Lead for Client Experience & Growth

Sodexo; Bethlehem (Northampton County); On-site; USD 82,000 - 106,000; Full time

Job summary

Sodexo in Bethlehem, PA is seeking a senior catering operations leader to plan and execute catering operations, delivering exceptional service and driving business success through creative yet practical strategies.

You will manage people, set direction, and deploy resources, while developing menus and controlling costs. You will partner with clients and operations leaders to align goals and ensure memorable client experiences.

Qualifications

• Extensive catering knowledge and ability to analyze data to drive operations.
• Strong client service orientation and relationship-building skills.
• Proven leadership with ability to motivate teams and manage performance.
• Ability to coordinate complex catering operations across functions.

Responsibilities

• Manage and oversee catering events to ensure seamless execution and client satisfaction.
• Motivate, coach, mentor, and develop frontline staff to maximize performance.
• Recruit, train, and lead supervisors and frontline employees for operational excellence.
• Collaborate with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.

Skills

Catering knowledge

Data analysis

Client service orientation

Leadership

Cross-functional collaboration

Education

Bachelor's Degree or equivalent experience

Job description

Sodexo in Bethlehem, PA is seeking a senior catering operations leader to plan and execute catering operations, delivering exceptional service and driving business success through creative yet practical strategies.

You will manage people, set direction, and deploy resources, while developing menus and controlling costs. You will partner with clients and operations leaders to align goals and ensure memorable client experiences.