Catering Operations Lead

Jim 'N Nick's; Clarksville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Jim 'N Nick's is seeking a Catering Operations Supervisor to ensure excellent guest service during delivery or full-service events, while overseeing catering logistics and staff performance. You will manage timelines, follow recipes and procedures, and train team members to uphold standards.

Responsibilities include leading the catering team, handling to-go orders and restaurant calls, maintaining safety and cleanliness, and collaborating with store management to maximize guest satisfaction.

Qualifications

• Exhibits exemplary guest service.
• Ability to multitask and work under pressure.
• Willingness to oversee catering operations logistics and staff.

Responsibilities

• Exhibits exemplary guest service throughout the delivery or full-service event.
• Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
• Provides daily oversight and manages logistics of Catering Operations.
• Manages timeline and planning for both people and product.
• Follows processes and recipes to ensure product is prepared to specifications.
• Comprehends preparation sheets and tools for daily operations and training.
• Maintains professional conduct and resolves conflicts.
• Sets a standard of appearance and pride in the position.
• Works in all weather conditions to ensure guest happiness.
• Performs side duties including cleaning catering equipment and organizing supplies.
• Cleans and maintains catering vehicles and records service/maintenance.
• Complies with health and safety regulations.
• Organizes, leads, and motivates the catering team.
• Teaches and trains staff on catering standards.
• Handles to-go orders and restaurant calls with a friendly voice.
• Aims to ensure efficient, smooth restaurant operations.
• Communicates with store and catering management to ensure guest satisfaction.

Job description

Jim 'N Nick's is seeking a Catering Operations Supervisor to ensure excellent guest service during delivery or full-service events, while overseeing catering logistics and staff performance. You will manage timelines, follow recipes and procedures, and train team members to uphold standards.

Responsibilities include leading the catering team, handling to-go orders and restaurant calls, maintaining safety and cleanliness, and collaborating with store management to maximize guest satisfaction.