Catering Operations Lead: Guest Experience

Jim 'N Nick's Community Bar-B-Q; Clarksville (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

Jim 'N Nick's Community Bar-B-Q is seeking a Catering Operations Lead to oversee daily catering logistics and ensure top-notch guest service for delivery orders and events. The role involves coordinating timelines, following established processes, and ensuring food safety standards across all catering activities.

The ideal candidate can manage multiple priorities, train staff, and maintain professionalism in all weather conditions to guarantee guest satisfaction at every event.

Qualifications

• Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
• Provides daily oversight and manages logistics of Catering Operations.
• Complies with all health and safety regulations.

Responsibilities

• Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
• Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
• Provides daily oversight and manages logistics of Catering Operations
• Manages timeline & appropriate planning for both people and product
• Follows process as taught and managed by Catering Operations Manager
• Follows recipes and procedures to ensure product is prepared and maintained to specifications.
• Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations.
• Manages any issues or conflicts in a professional and productive manner.
• Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
• Works in all weather conditions to complete tasks and ensure guest happiness.
• Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
• Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance.
• Complies with all health and safety regulations.
• Organizes, leads, and motivates their store’s catering team.
• Works directly with employees to teach, train, and uphold all of our catering standards.
• Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
• Do what you can to help ensure an efficient, smooth flowing restaurant.
• Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction.

Job description

Jim 'N Nick's Community Bar-B-Q is seeking a Catering Operations Lead to oversee daily catering logistics and ensure top-notch guest service for delivery orders and events. The role involves coordinating timelines, following established processes, and ensuring food safety standards across all catering activities.

The ideal candidate can manage multiple priorities, train staff, and maintain professionalism in all weather conditions to guarantee guest satisfaction at every event.