Catering Operations Director — Higher Ed

Chartwells Higher Education Dining Services; Cookeville (TN); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Annual Incentive Plan

Job summary

Chartwells Higher Education is seeking a Director of Operations - Catering for Tennessee Tech University in Cookeville, TN to lead catering and sales excellence. This leader will manage athletics concessions, premium hospitality spaces, food trucks, camps, conferences, and large events, guiding client consultations through flawless delivery while upholding company standards.

The role emphasizes budgeting, quality standards, and strong client relationships to drive happiness and retention, with

Qualifications

• Five years of foodservice management experience required.
• Higher Education experience in board and retail operations is required.
• Knowledge of P&L accountability and contract-managed service experience is required.
• ServSafe® Certified.

Responsibilities

• Formulates budgets and plans for the operation.
• Maintains and implements standards of quality in all areas of the foodservice operation.
• Ensures compliance with all regional and account programs and policies.
• Accountable for accurate reporting for the account.
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Skills

Leadership

Customer service

Organizational skills

Financial reporting

Staff development

Education

BS degree preferred

Job description

Chartwells Higher Education is seeking a Director of Operations - Catering for Tennessee Tech University in Cookeville, TN to lead catering and sales excellence. This leader will manage athletics concessions, premium hospitality spaces, food trucks, camps, conferences, and large events, guiding client consultations through flawless delivery while upholding company standards.

The role emphasizes budgeting, quality standards, and strong client relationships to drive happiness and retention, with