Campus Dining Operations Director – Catering & Food Service

Compass Group USA; Deberry Heights (TN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Chartwells Higher Education, a member of Compass Group USA, seeks an innovative Director of Operations - Catering to drive catering and sales excellence at Tennessee Tech University in Cookeville, TN. This leadership role oversees athletics concessions, premium spaces, food trucks, camps, conferences, and events, guiding client consultation through flawless delivery.

The role requires strong P&L, budgeting, and staff development skills, with a focus on quality, safety, and customer service

Qualifications

• Five years of foodservice management experience required.
• Higher Education operations experience in board and retail operations is required.
• Knowledge of P&L accountability and contract-managed service experience is required.
• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• Strong leadership abilities with validated experience in supervising and developing staff.
• Excellent organizational skills and ability to prioritize optimally.
• Outstanding customer service skills with a dedication to maintaining high standards of quality.
• Proficiency in preparing and analyzing financial reports.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Formulates budgets and plans for the operation.
• Maintains and implements standards of quality in all areas of the foodservice operation.
• Ensures compliance with all regional and account programs and policies.
• Accountable for accurate reporting for the account.
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Skills

Foodservice management

Leadership

P&L accountability

Budgeting

Staff development

Customer service

Financial reporting

Food cost controls

Quality standards

Flexibility (evenings/weekends/hols)

Job description

Chartwells Higher Education, a member of Compass Group USA, seeks an innovative Director of Operations - Catering to drive catering and sales excellence at Tennessee Tech University in Cookeville, TN. This leadership role oversees athletics concessions, premium spaces, food trucks, camps, conferences, and events, guiding client consultation through flawless delivery.

The role requires strong P&L, budgeting, and staff development skills, with a focus on quality, safety, and customer service