Catering Manager

Hilton Charlotte University Place; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading hotel as a Catering Manager, responsible for increasing banquet revenue and managing event logistics. Ideal candidates will have a background in hospitality, excellent customer service skills, and a proactive approach to business development. This role requires collaboration with clients to ensure successful events and adherence to company policies.

Qualifications

• 3-5 years in the hospitality industry, with experience in catering or banquets preferred.
• Prior hotel sales experience is highly preferred.

Responsibilities

• Solicit and book event food and beverage businesses for social markets.
• Create proposals, contracts, and Banquet Event Orders (BEOs) for clients.
• Ensure proper completion and distribution of all required sales reports.

Skills

Customer Service

Problem Solving

Communication

Education

Bachelor's Degree in Hospitality Management

Tools

Salesforce

Amadeus Delphi

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The Hilton Charlotte University Place has an exciting opportunity to join our team as a Catering Manager. Responsible for efficiently and effectively increasing banquet food and beverage revenue, meeting room rental and audiovisual income. If this sounds like you we want to hear from you, apply today to join our amazing hotel. Responsibilities: • Ensure distribution and follow up within twenty-four hours (or as outlined in Hilton SOPs) on all catering leads • Solicit and book event food and beverage businesses for social markets with a focus on weddings • Monitor and evaluate trends within your market segment • Assist clients by offering suggestions regarding setup, menus, decorations, etc. Create proposals, contracts, and Banquet Event Orders (BEOs) to review with clients and the operations team • Ensure the distribution of upcoming function sheets to be compiled in the weekly schedule of events • Adhere to all of GF Management’s policies and procedures. (i.e., verified event contracts, methods of payment, deposits, guarantees, etc.) Greet customer contact prior to the start of each function and maintain contact throughout the function to ensure that all arrangements are satisfactory • Follow up on completed events and solicit future business. Send thank you communications to appropriate clients at the completion of events. • Continually prospect for new business • Ensure proper completion and distribution of all required sales reports on a timely basis • Participate in weekly sales meetings, daily BRM (Business Review Meetings), and department staff meetings Qualifications: • Prior hotel sales experience is highly preferred • Bachelor's Degree in Hospitality Management or related field, and/or equivalent professional experience • 3-5 years in the hospitality industry, with experience in catering or banquets preferred • Salesforce: Amadeus Delphi • Efficient in the use of Microsoft Outlook, Excel, and Word. • Must possess exceptional customer service and a high sense of urgency. • Self-starting personality with an even disposition • Can communicate well with guests • Must be willing to “pitch in” and help co-workers with their job duties, and be a team player • Can do, problem-solving personality • Friendly disposition with a passion for hospitality • Team player who strives to support others and likes to win as a team Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

• Ensure distribution and follow up within twenty-four hours (or as outlined in Hilton SOPs) on all catering leads • Solicit and book event food and beverage businesses for social markets with a focus on weddings • Monitor and evaluate trends within your market segment • Assist clients by offering suggestions regarding setup, menus, decorations, etc. Create proposals, contracts, and Banquet Event Orders (BEOs) to review with clients and the operations team • Ensure the distribution of upcoming function sheets to be compiled in the weekly schedule of events • Adhere to all of GF Management’s policies and procedures. (i.e., verified event contracts, methods of payment, deposits, guarantees, etc.) Greet customer contact prior to the start of each function and maintain contact throughout the function to ensure that all arrangements are satisfactory • Follow up on completed events and solicit future business. Send thank you communications to appropriate clients at the completion of events. • Continually prospect for new business • Ensure proper completion and distribution of all required sales reports on a timely basis • Participate in weekly sales meetings, daily BRM (Business Review Meetings), and department staff meetings