Catering Lead: Guest Experience & Team Coach

Guest Services, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Job summary

Guest Services, Inc. is seeking a Catering Supervisor in Washington, DC to oversee Catering Attendants and ensure functions are set up, served, and broken down correctly.

The role serves as the primary contact for clients and guests, resolving concerns with urgency and professionalism. Responsibilities include supervising staff, coordinating setup, training, and ensuring safety and quality across all catering operations at our various client sites.

Qualifications

• High School Diploma/G.E.D. equivalent.
• Strong sanitation habits.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Supervise Catering Attendants and their tasks, including set up and maintenance of function room areas.
• Ensure complete guest satisfaction and resolve guest complaints per customer service standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing catering staff; train hourly staff for peak performance.
• Maintain safe facility environment, including equipment, food handling, sanitation, and hygiene; report safety/quality issues to the Catering Manager.
• Communicate issues clearly to management and respond with urgency.

Skills

Customer service

Sanitation

Problem recognition

English reading/writing

Education

High School Diploma/G.E.D.

Job description

Guest Services, Inc. is seeking a Catering Supervisor in Washington, DC to oversee Catering Attendants and ensure functions are set up, served, and broken down correctly.

The role serves as the primary contact for clients and guests, resolving concerns with urgency and professionalism. Responsibilities include supervising staff, coordinating setup, training, and ensuring safety and quality across all catering operations at our various client sites.