Catering Lead: Events & Guest Experience

panerabread; Lutz (FL); On-site; USD 2,204,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Free on-shift meals

Flexible scheduling

Paid vacation, sick time, holidays

Health, dental, vision, life insurance

401(k) with match

Tuition discounts

Career advancement

Team member rewards

Assistance program

Job summary

Panera Bread is seeking a Catering Lead to manage catering orders and deliver exceptional guest experiences. You will coordinate orders, communicate clearly with clients, and ensure timely delivery to events while upholding food safety standards and Panera’s quality benchmarks.

The role requires a background in customer service, strong organizational skills, and the ability to work flexible hours, including nights and weekends. A reliable vehicle for deliveries is preferred.

Qualifications

• Must have strong guest interaction and service skills.
• Clear, effective communication in fast-paced environments.
• Excellent organizational and time-management abilities.

Responsibilities

• Manage and produce catering orders for guests.
• Provide warm, friendly service with proactive follow-ups.
• Assist with delivering orders to guests' events.
• Adhere to health and food safety standards.
• Maintain Panera's standards for food quality.
• Market Panera Catering to local businesses, schools and events.

Skills

Customer service

Communication

Time management

Self-starter

Organizational skills

Job description

Panera Bread is seeking a Catering Lead to manage catering orders and deliver exceptional guest experiences. You will coordinate orders, communicate clearly with clients, and ensure timely delivery to events while upholding food safety standards and Panera’s quality benchmarks.

The role requires a background in customer service, strong organizational skills, and the ability to work flexible hours, including nights and weekends. A reliable vehicle for deliveries is preferred.