Catering Lead - Dietary - Full Time

Monadnock-Community-Hospital; Peterborough (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Short- and long-term disability

Hospital Indemnity Insurance

Lifestyle Spending Account

Pet Insurance

Free gym membership

Job summary

Monadnock Community Hospital in Peterborough, NH is hiring a Catering Lead to coordinate, organize, and deliver catering services across the hospital campus. You will manage orders, set up displays, and ensure timely delivery while upholding service excellence.

The role requires ServSafe certification within 6 months, a high school diploma, and a strong guest-focused hospitality mindset. Competitive salary based on experience and opportunities for growth are offered.

Qualifications

• ServSafe Manager certification within 6 months of hire.
• High School diploma or better.
• Excellent customer service and professional appearance.
• Ability to work varying hours including evenings and weekends.

Responsibilities

• Coordinate and manage all catering requests through the catering ordering system, reviewing service needs, delivery locations, event dates, and timelines.
• Schedule, organize, and prepare catering orders to ensure timely and accurate delivery.
• Assemble and stage nonperishable supplies, service ware, and catering materials in advance of scheduled events.
• Deliver food, beverages, and catering supplies to designated hospital locations in a timely and professional manner.
• Set up catering displays with attention to presentation, organization, and customer expectations.
• Ensure all necessary condiments, utensils, serving pieces, and supplies are available for each event.
• Monitor catering services and provide prompt, courteous assistance to customers throughout events as needed.
• Coordinate the use of specialty linens, china, rental equipment, and other event-related supplies.
• Perform post-event cleanup and retrieve catering equipment at the scheduled pickup time.
• Maintain ongoing communication with customers regarding event details, service needs, and future catering arrangements.
• Serve as a primary point of contact for catering inquiries, order requests, and event planning support.
• Maintain accurate records of catering services and complete billing and invoice documentation.
• Ensure all catering areas, workspaces, storage locations, and equipment remain clean, organized, and properly maintained.
• Maintain a professional appearance and promote exceptional customer service at all times.
• Assist with inventory management, stocking supplies, and monitoring product availability.
• Support food preparation activities and ensure proper food handling and storage practices.
• Transport and distribute food, supplies, equipment, and materials throughout the hospital as needed.
• Assist with dishwashing and sanitation duties, including cleaning dishes, glassware, silverware, utensils, pots, and pans.
• Respond professionally to customer questions, concerns, and service-related issues.
• Participate in required training programs, including food safety, allergen awareness, customer service, and workplace safety.
• Adhere to all food safety, sanitation, infection prevention, and HACCP standards.
• Comply with all hospital safety, risk management, and regulatory requirements.
• Report accidents, injuries, safety hazards, or incidents promptly and according to policy.
• Participate in safety meetings, training sessions, and quality improvement initiatives.
• Collaborate effectively with Food & Nutrition Services team members and other hospital departments.
• Perform additional duties and responsibilities as assigned to support departmental and organizational needs.

Skills

Customer service

Hospitality mindset

Organizational skills

Time management

Attention to detail

Teamwork

Communication

Education

High School diploma or equivalent

Job description

At Monadnock Community Hospital, you'll be part of something bigger than a job. For more than 100 years, MCH has been a trusted pillar of the Monadnock Region, providing exceptional care and service to our community. Our mission is rooted in compassion, hospitality, and a commitment to serving others, and every employee plays an important role in creating a positive experience for patients, visitors, providers, and colleagues.

We are seeking a Catering Lead who takes pride in delivering outstanding service and helping others. In this role, you will coordinate, organize, and provide catering services for meetings, events, celebrations, and special functions across the hospital campus. From scheduling and organizing catering requests to setting up and delivering food and beverages, you will help create welcoming experiences that bring people together. Your attention to detail, organizational skills, and dedication to customer service will ensure every event is executed professionally and exceeds expectations.

The ideal candidate is someone who enjoys interacting with people, thrives in a fast-paced environment, and understands that hospitality can make a meaningful difference in someone's day. As the face of our catering service, you will work closely with hospital departments to coordinate event needs, manage logistics, and provide prompt, courteous, and attentive service. Whether supporting an employee recognition celebration, a leadership meeting, a community event, or a staff gathering, you will play an important role in helping others feel valued and cared for.

At MCH, we believe that taking care of our employees is just as important as taking care of our patients. We are proud to offer a supportive, collaborative work environment where employees are encouraged to grow professionally, contribute ideas, and build rewarding careers. Teamwork, respect, and service are at the heart of our culture, and we celebrate the contributions each employee makes to our organization and community.

Benefits That Support You and Your Family

• Health insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Hospital Indemnity Insurance
• Lifestyle Spending Account
• Pet Insurance
• Free membership to a local gym

Financial & Security Benefits

• Retirement savings plan
• Identity Theft Protection
• Identity Theft, Security & Devices Insurance
• Nursing Loan Assistance
• Caring for Coworkers Assistance Fund

Professional Growth & Education

• Professional development and training opportunities

Work-Life Balance

• Generous paid time off plans
• Supportive team environment
• Opportunities for career growth and advancement
• A positive workplace culture dedicated to employee well-being

And More:

• Other duties as assigned.

Responsibilities:

• Key Responsibilities
• Coordinate and manage all catering requests through the catering ordering system, reviewing service needs, delivery locations, event dates, and timelines.
• Schedule, organize, and prepare catering orders to ensure timely and accurate delivery.
• Assemble and stage nonperishable supplies, service ware, and catering materials in advance of scheduled events.
• Deliver food, beverages, and catering supplies to designated hospital locations in a timely and professional manner.
• Set up catering displays with attention to presentation, organization, and customer expectations.
• Ensure all necessary condiments, utensils, serving pieces, and supplies are available for each event.
• Monitor catering services and provide prompt, courteous assistance to customers throughout events as needed.
• Coordinate the use of specialty linens, china, rental equipment, and other event-related supplies.
• Perform post-event cleanup and retrieve catering equipment at the scheduled pickup time.
• Maintain ongoing communication with customers regarding event details, service needs, and future catering arrangements.
• Serve as a primary point of contact for catering inquiries, order requests, and event planning support.
• Maintain accurate records of catering services and complete billing and invoice documentation.
• Ensure all catering areas, workspaces, storage locations, and equipment remain clean, organized, and properly maintained.
• Maintain a professional appearance and promote exceptional customer service at all times.
• Assist with inventory management, stocking supplies, and monitoring product availability.
• Support food preparation activities and ensure proper food handling and storage practices.
• Transport and distribute food, supplies, equipment, and materials throughout the hospital as needed.
• Assist with dishwashing and sanitation duties, including cleaning dishes, glassware, silverware, utensils, pots, and pans.
• Respond professionally to customer questions, concerns, and service-related issues.
• Participate in required training programs, including food safety, allergen awareness, customer service, and workplace safety.
• Adhere to all food safety, sanitation, infection prevention, and HACCP standards.
• Comply with all hospital safety, risk management, and regulatory requirements.
• Report accidents, injuries, safety hazards, or incidents promptly and according to policy.
• Participate in safety meetings, training sessions, and quality improvement initiatives.
• Collaborate effectively with Food & Nutrition Services team members and other hospital departments.
• Perform additional duties and responsibilities as assigned to support departmental and organizational needs.
• Desired Qualities
• Strong customer service and hospitality mindset
• Excellent organizational and time management skills
• Ability to work independently while managing multiple priorities
• Attention to detail and commitment to quality
• Professional, positive, and team-oriented attitude
• Ability to thrive in a fast-paced healthcare environment
• Commitment to serving patients, visitors, and colleagues with courtesy and respect
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.

Additional Competencies and Skills:

*Candidates may acquire these skills through on-the-job training*

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance. Maintains a positive attitude.
• Must comply with any dress code requirements.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Working Hours:

• This is a full time position
• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates

Competitive salary based on experience.

Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

[Qualifications:]

• Occasional travel to satellite campus locations and offsite events
• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates

Licenses and Certifications:

ServSafe Manager certification required within 6 months of hire

Qualifications

Education

Required

High School or better.

Experience

Required

ServSafe Manager certification required within 6 months of hire.

Licenses & Certifications

Required

Valid Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.