Catering Lead

Corner Bakery; Santa Ana (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Catering Lead to oversee catering operations in a vibrant setting. This role involves managing catering orders, supervising food preparation, and ensuring exceptional guest service. The ideal candidate will have strong communication skills and a passion for customer satisfaction. Join a dynamic team where your contributions will directly impact the catering experience and help drive sales initiatives. If you thrive in a fast-paced environment and enjoy interacting with customers, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent, or in process of completing.
• 3+ months experience in guest service or restaurant environment preferred.

Responsibilities

• Supervises catering operations and manages food preparation.
• Handles catering orders, deliveries, and customer interactions.

Skills

Guest Service

Communication Skills

Food Preparation

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

POS Systems

MS Office

Job description

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Description

The Catering Lead supervises total catering operations in one unit. This position includes duties such as catering order taking, driver scheduling, catering production and preparation, and maintaining cleanliness and organization of the Catering Department. The Catering Lead works with outside customers and directly communicates with guests daily. Responsibilities also include supervising the preparation, presentation, and service of food, interacting closely with catering and retail employees, and supporting restaurant managers.

Job Tasks and Responsibilities

• Accepts and modifies orders over the phone using POS
• Enters online orders into POS
• Resolves guest concerns with manager approval
• Assigns deliveries to catering staff
• Begins and completes baking/food preparation
• Assembles catering food in baskets, trays, and bowls
• Makes deliveries by vehicle and/or foot
• Responsible for breakfast and lunch preparation
• Responsible for clean-up duties and trash disposal
• Distributes catering tips daily
• Executes Catering Sales Initiatives, including customer callbacks, menu drops, community event coordination, food tastings, and identifying sales leads through cold calling
• Performs secondary functions such as expo duties, cashier, dishwasher, and line cook

Highlighted Tasks

• Maintains FOH displays and condiment stations
• Checks bathrooms and busses tables
• Prepares food to specifications and order requests
• Maintains accurate cash flow and financial transaction integrity
• Prepares and organizes food for delivery to guests

Requirements

• High School diploma or equivalent, or in process of completing
• Ability to complete CBC driver training, pass MVR, and maintain a valid driver’s license with insurance
• State Foodhandler card/ServSafe certification as applicable
• Preferably 3+ months experience in guest service, restaurant, or retail environment
• Proficient in MS Office and POS systems
• Strong guest service and communication skills
• Ability to read, write, and speak English
• Proficient in basic math skills

Additional Information

We are an Equal Opportunity / E-Verify Employer and follow all Ban the Box and Fair Chance hiring laws.