Catering Lead

Henry Investment Group; Alpharetta (GA); On-site; USD 28,000 - 42,000; Part time

Job summary

Salata is looking for a part-time Catering Lead in Alpharetta, GA. You will work with GMs and DOC/CSM to direct catering operations, train staff, and coordinate daily orders for flawless execution.

Responsibilities include managing orders, resolving complaints, maintaining catering collateral, and handling deliveries. Must be able to lift 40 lbs and thrive in a fast-paced environment; HS diploma preferred with transportation access.

Qualifications

• Must have strong communication and customer service skills
• Excellent organization and attention to detail required
• Basic computer and internet skills
• Ability to work in a fast-paced catering environment
• Must be able to lift up to 40 lbs

Responsibilities

• Direct operational catering efforts with GM, DOC and CSM
• Train team members on catering operations
• Coordinate daily catering orders and ensure flawless execution
• Manage catering call-backs and guest satisfaction
• Handle customer complaints and maintain rapport with clients
• Maintain and stock catering collateral in-store
• Own the store delivery area and follow it closely
• Keep delivery van clean and stocked with an emergency kit
• Manage house accounts and payments with DOC
• Participate in account maintenance calls and client communications
• Update database to track orders
• Provide catering items and paper goods with every order
• Ensure orders are accurate and on time
• Assist with upselling extras when taking orders
• Use POS and online ordering to enter client orders
• Participate in local marketing events
• Adhere to safety and company policies

Skills

Customer service

Communication

Organization

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Online Ordering system

Job description

Part Time Alpharetta, GA, US

Salata is committed to the highest quality in everything we do - especially our people! We're looking for team members at all levels who strive for the best in life - who value a spotless, supportive and flexible work environment; who care about our customers and the healthy and fresh food we serve; and who want the opportunity to grow. At Salata, there is no menu - our salads and wraps are fully customizable. In that spirit, we offer flexible schedules for a diversity of styles and personalities. The Catering Lead manages and organizes the catering business. This includes planning, organizing and coordinating all aspects of daily catering orders to ensure flawless execution.

Duties and Responsibilities:

• Works directly with General Managers (GM), Director of Catering (DOC) and Catering and Sales Manager (CSM) to direct operational efforts in the area of opportunity based on sales volume and daily orders. Moves between locations based on need


• Acts as a trainer for team members training on catering operations


• Communicates product and staffing needs with the Catering Manager and G eneral Manager on a daily basis based on catering orders


• Manages Catering call-backs from orders delivered that day to ensure 100% guest satisfaction


• Handles and resolves customer complaints/accolades and communicates the results with Catering Manager and G eneral M anager


• Ensures catering collateral is displayed and stocked in the store at all times (catering menus, catering table, DOC or CSM business cards)


• Owns the delivery trade area for the store and actively follows it, not encroaching into Franchise territories


• Keeps delivery van clean inside and out as well as stocks it with an "Emergency Catering Kit"


• Manages all house accounts and payments in conjunction with the DOC


• Actively participates in account maintenance calls, and correspondence with customers to maintain a rapport/build relationships


• Consistently updates the database to track orders


• Ensures all catering items and paper goods are provided with every order according to Salata recipe specifications


• Verifies all catering orders are 100% accurate and on time when delivered to the customer


• When answering phones and taking orders, suggestively sells extras and sides to increase check average . Uses the Online Ordering system to place orders for clients


• Uses the POS system to store customer information


• Participates in local area marketing events when schedule permits


• Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Reports to work on time and in professional attire


• Other duties as needed

REQUIREMENTS

• 1-2 years’ food, beverage and fast casual catering services. High school diploma or equivalent , preferred


• Must have reliable transportation, valid DL and insurance.


• Strong problem solving and analytical skills


• Must be able to take direction , meet deadlines and schedules


• Excellent communication skills, organization skills, attention to detail and customer service. Health and safety regulations pertinent to catering events


• Requires basic computer and internet skills. Ability to walk and stand for extended periods of time


• Ability to drive for extended periods of time


• Ability to lift 40 lbs.


• Meet deadlines and schedules


• Ethical Conduct


• Time Management


• Must work well in groups as well as individually


• Ability to work well under pressure and in a fast-paced environment.

**While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This is a non-exempt position. Days and hours of work vary depending on restaurant location. This position regularly requires long hours, holidays and weekend work. Travel is primarily local during the business day.

Salata is an equal employment opportunity employer