Catering Event Coordinator

AECOM; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

AECOM is seeking a skilled Events Services Manager to oversee client event services, ensuring high standards and operational efficiency while managing budgets and team development. This role requires a dedicated professional with a degree in a relevant field and experience in banquet management. The successful candidate will focus on enhancing service delivery, staff training, and client relations while contributing to a collaborative work environment.

Qualifications

• Major in Journalism, Communication, Public Relations, or Marketing preferred.
• At least 3 years of banquet management experience in Five-Star hotels.
• Strong oral communication skills (CET-4 or above).

Responsibilities

• Manage implementation of the Events Services program and budget.
• Conduct safety training and develop staff skills.
• Provide financial forecasts and ensure budget compliance.

Skills

Customer service orientation

Strong communication skills

Planning skills

Leadership skills

Problem-solving

Education

College degree or above

Tools

MS Office

Job description

Job Description

Manage Events Services in accordance with ARAMARK's standardized program to meet or exceed client expectations, while staying within established budget guidelines.

Job Responsibilities

1. Establish and organize the implementation of the ARAMARK Events Services program in accordance with ARAMARK standardized procedures. Carry out standardized ARAMARK procedures and processes to ensure effective delivery of Events Services.
2. Continuously improve working efficiency and Events Services programs based on QPE results and action plans. Address highly visible quality issues promptly.
3. Manage routines and plan daily Events services, focusing on significant conference reception and support, and prepare for emergencies.
4. Conduct safety training to enhance safety awareness and ensure a safe workplace.
5. Train and develop supervisors and staff following ARAMARK Job Skill Training (JST) and Job Skill Review (JSR) programs for new and existing employees.
6. Maintain good internal communication and collaboration, with a problem-solving approach to ensure smooth operations.
7. Establish effective communication with clients to meet or exceed their requirements.
8. Provide financial forecasts, monitor spending, and ensure departmental budgets are met or exceeded within guidelines.
9. Enhance team building, manage staffing, and evaluate the performance of subordinates.

Qualifications

1. Education: College degree or above. Majors in Journalism and Communication, Public Relations, or Marketing are preferred.
2. Work Experience: At least 3 years of banquet management experience in a Five-Star hotel or relevant administrative experience in a large enterprise.
3. Vocational Qualifications: Familiarity with relevant professional knowledge, operation standards, administrative management, and SOPs in enterprise settings.
4. Computer & Language Skills: Proficient in MS Office (Excel, Word, PowerPoint); CET-4 or above, oral communication skills preferred.
5. Competencies:

• Customer service orientation with strong communication skills to meet or exceed requirements.
• Ability to work under pressure and provide quick, effective, and creative solutions.
• Strong planning, branding promotion, and leadership skills for large-scale activities.
• Integrity, high responsibility, enthusiasm, and professional dedication.

About Aramark

Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, communities, and the planet.

We believe in equal employment opportunities for all employees and do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, or protected veteran status.

The people of Aramark serve millions daily through food and facilities services across 15 countries. We aim to develop talents, fuel passions, and empower professional growth. Learn more at http://www.aramarkcareers.com or connect with us on social media.