Catering Coordinator Supervisor Food Service Department Full Time Rotating

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 26,174 - 37,278; Full time

Benefits offered by this job

$10,000 Tuition Reimbursement per year

$10,000 Student Loan Repayment

$1,000 Professional Development per year

$250 Wellbeing Fund per year

Matching 401(k)

Excellent medical, dental, and vision coverage

Life insurance

Annual employee salary increase and incentive bonus

Paid time off and holiday pay

Job summary

Northwestern Memorial Hospital in Chicago, IL is seeking a Catering Coordinator to oversee catering operations for meetings and events. This role demands 5-10 years of catering experience and excellent customer service skills. Responsibilities include coordinating catering logistics, ensuring order accuracy, and promoting customer satisfaction.

Additional benefits include tuition reimbursement, professional development funds, and comprehensive medical coverage. Join our mission-driven team to provide exceptional catering services and support at our hospital.

Qualifications

• 5–10 years of catering experience.
• Proven success in customer service outcomes.
• Proficient computer skills preferred.

Responsibilities

• Coordinate catering for meetings or events.
• Ensure accuracy of all orders.
• Deliver catered items to various locations.
• Maintain a well-organized catering room.

Skills

Catering experience

Customer service

Proficient computer skills

Education

High School Diploma

Tools

Food Service Sanitation license

Job description

Salary range: $23.03 – $23.03 per hour. Placement within the range depends on relevant work experience, internal equity, and collective bargaining agreement for union positions.

Description

• Hours: 40 hours per week
• Rotating schedule: 6:00 AM – 2:30 PM (rotating start/end times). Works weekends and holidays.
• Location: Feinberg/Galter; FL BS
• Non‑union hourly compensation: $23.03 per hour (non‑negotiable). Graded as a non‑exempt position; eligible for overtime.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

Role Overview

The Catering Coordinator models NM’s mission, vision, and values, adheres to the organization’s code of ethics and corporate compliance program, and complies with all relevant policies and regulatory standards. Work independently, multitask, involve others as needed, communicate professionally via email and phone, build and maintain positive relationships with client groups and colleagues, and serve as backup for the catering administrative assistant to ensure excellent service in all catering operations daily.

Responsibilities

• Coordinate catering for meetings or events as needed and meet with all levels of staff throughout the hospital for events.
• Ensure accuracy of all orders and related details and enter all orders accurately into the system.
• Deliver catered items (food, beverage, equipment, etc.) to various locations according to event routing sheet.
• Call/email customers as needed to clarify and confirm orders prior to meetings.
• Maintain a well‑organized catering room and meet all safety requirements; ensure equipment is clean, sanitized, and in optimal condition.
• Promote customer satisfaction at each event through excellent customer service.
• Maintain daily compliance with food safety, sanitation, and overall workplace safety standards.
• Oversee overall catering operation, including quality and food presentation.
• Respond to customer feedback to meet needs and enhance catering services.
• Lead catering operations and staff for specific events, which may include booking, costing, pricing, and coordinating additional staff and equipment rental as needed.
• Lead, train, and schedule staff (including temporary and permanent department staff) based on event needs.
• Other duties as assigned.

Qualifications

Required

• High School Diploma
• 5–10 years of catering experience
• Proven success in customer service outcomes

Preferred

• Proficient computer skills
• Food Service Sanitation license

Competencies/Performance Expectations

Please refer to NMHC Performance (Standard/Leadership) Competencies.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form to enable the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Sign‑On Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.