Catering Coordinator Food Service Department Full Time Rotating

Northwestern Medicine; Chicago (IL); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Northwestern Medicine is seeking a Catering Coordinator at Feinberg/Galter in Chicago to manage event catering, coordinate orders, and ensure top-notch service across meetings and gatherings.

The role supports the catering admin team, handles invoicing details, vendor costs, and maintains a well-organized catering room while meeting safety standards.

Qualifications

• High School Diploma or equivalent required.
• 5–10 years of catering experience required.
• Proven success in customer service outcomes.
• Proficient computer skills preferred.
• Food Service Sanitation license preferred.

Responsabilités

• Coordinates catering for meetings or events and meets with hospital staff.
• Ensures accuracy of all orders and data entry into the system.
• Responsible for timely delivery of catered items to locations per event routing sheet.
• Communicates with customers by phone or email to confirm orders.
• Maintains a well-organized catering room and ensures safety and cleanliness of equipment.
• Promotes customer satisfaction with excellent service at each event.
• Daily compliance with food safety, sanitation, and workplace safety standards.
• Leads catering operations for events, including staffing and equipment rental as needed.
• Trains staff and coordinates scheduling for events.
• Performs other duties as assigned.

Connaissances

Customer service

Proficient computer skills

Food Service Sanitation license

Formation

High School Diploma

Description du poste

Description

• Hours:40hours per week
• Rotating Schedule:6:00 AM - 2:30 PM (Rotating Start/End Times)(Works Weekends and Works Holidays)
• Location:Feinberg/Galter; FL BS

Catering Coordinator models the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Works independently with the ability to multi-task, involving others as needed to meet these expectations.

Maintains a professional demeanor communicating clearly to customers via email and/or phone and builds and maintains positive relationships with client groups and colleagues alike. This role serves as backup for the catering administrative assistant and ensures excellent service in all (as defined) catering operations daily.

This position may support additional projects and perform administrative tasks such as the completion of customer invoicing, documenting all vendor costs, including linen purveyors, floral or rented equipment, etc.

Responsibilities

• Coordinates catering for meetings or events as needed and meets with all levels of staff throughout the hospital for events.
• Ensures accuracy of all orders and related details and ensures all orders are accurately entered into the system.
• Responsible for timely delivery of catered items (food, beverage, equipment, etc.) to various locations according to event routing sheet.
• Calls/emails customers (as needed) to clarify as necessary and to confirm orders prior to meeting.
• Responsible for a well-organized “catering room” and its contents, including but not limited to food & equipment. Meets all safety requirements in the catering room ensuring all equipment is clean, sanitized and in optimal condition.
• Promotes customer satisfaction at each event through providing excellent customer service
• Daily compliance and adherence to food safety, sanitation, and overall workplace safety standards.
• Responsible for the overall catering operation that includes quality and food presentation.
• Responds to customer feedback to meet customer needs and to enhance catering services.
• Leads catering operation and staff for specific events which may include booking, costing food and supply items, pricing, and coordinating additional staff and equipment rental as needed.
• Leads, trains, and potentially scheduled staff, (including temp staff and permanent department staff), for events, based on the needs of the event.
• Other duties as assigned.

Qualifications

Required

• High School Diploma
• 5-10 years of catering experience
• Proven success in customer service outcomes.

Preferred

• Proficient computer skills
• Food Service Sanitation license

Competencies/Performance Expectations

• Please refer to NMHC Performance (Standard/Leadership) Competencies.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

Sign-on bonus eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.