Catering Coordinator: Event Ops & Client Liaison

The Garland; Los Angeles (CA); On-site; USD 52,000 - 56,000; Full time

Job summary

The Garland in North Hollywood is seeking a Catering Coordinator to support the Catering Department with administrative, operational, and event coordination tasks. You will manage client communications, event docs, and departmental reporting, ensuring a seamless client and guest experience.

The ideal candidate is highly organized, service-focused, and thrives in a fast-paced hospitality setting where juggling multiple priorities is essential.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Strong customer service and interpersonal skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Prepare, distribute, and maintain catering contracts, correspondence, invoices, billing documentation, and other event-related materials.
• Maintain accurate event information within Salesforce, Opera, Social Tables, and other departmental systems.
• Support Catering and Sales Managers with administrative projects and day-to-day operational needs.
• Coordinate special projects and departmental initiatives as assigned by management.
• Organize and maintain department files, records, promotional materials, and office supplies.
• Respond professionally to incoming telephone, email, and online inquiries.
• Route sales leads and guest inquiries to the appropriate team members.
• Serve as a liaison between clients, vendors, and hotel departments to facilitate effective communication and follow-through.
• Provide support to clients and guests when Catering Managers are unavailable.
• Communicate relevant event and sales information to internal hotel departments.
• Compile and distribute daily and weekly event-related reports and materials, including: Daily & Weekly Event Reports, Banquet Event Orders (BEOs), Event Resumes, Reader Boards & Event Signage, Floor Plans.
• Ensure all event documentation is accurate, complete, and distributed in a timely manner.
• Coordinate internal hotel events, including employee functions, training sessions, departmental meetings, community events, and marketing initiatives.
• Assist with planning, logistics, communication, and execution of internal events.
• Provide administrative coverage during the absence of other team members.
• Anticipate department needs and proactively seek solutions.
• Maintain a high level of professionalism, confidentiality, and customer service.
• Perform other duties as assigned.
• Support marketing manager with day to day tasks such as invoice processing, assist w/ charity events some nights & weekends as well as website updates and menu updates.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Customer service

Interpersonal skills

Independent work

Cross-functional collaboration

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

The Garland in North Hollywood is seeking a Catering Coordinator to support the Catering Department with administrative, operational, and event coordination tasks. You will manage client communications, event docs, and departmental reporting, ensuring a seamless client and guest experience.

The ideal candidate is highly organized, service-focused, and thrives in a fast-paced hospitality setting where juggling multiple priorities is essential.