Guest Service Agent (Part-Time) - Hilton Caribe

Caribe Hilton; New Mexico; On-site; USD 10,000 - 60,000; Part time

Job summary

Caribe Hilton is seeking a Part-Time Guest Service Agent to join their Front Office team. Ideal candidates should have at least one year of customer service experience, be bilingual, and possess a strong commitment to delivering exceptional guest experiences. This role involves working flexible shifts and ensuring a high standard of service throughout the guest's stay.

Benefits

Go Hilton travel program

Hilton Shares employee stock purchase program

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Minimum 1 year in customer service.
• Bilingual candidates preferred.
• Previous hotel experience desired.

Responsibilities

• Provide exceptional guest experiences from check-in to check-out.
• Handle guest queries efficiently and with a positive outcome.
• Assist with training and development efforts of the Night Team.

Skills

Customer Focus

Bilingual

Adaptability

Job description

Guest Service Agent (Part-Time) - Hilton Caribe

Join to apply for the Guest Service Agent (Part-Time) - Hilton Caribe role at Caribe Hilton

Guest Service Agent (Part-Time) - Hilton Caribe

1 week ago Be among the first 25 applicants

Join to apply for the Guest Service Agent (Part-Time) - Hilton Caribe role at Caribe Hilton

The famous Caribe Hilton is looking for a Part-Time Guest Service Agent to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot.

Ideal candidates have a minimum of 1 year in customer service, are bilingual, and have previous experience working in hotels.

Shift Pattern: 2-3 shifts per week. This is a swing shift, Full availability required (AM/MID/PM/Overnight)

Pay Rate: $16.18 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and paternity leave as per Hilton policy
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or other departments
• Demonstrate a high level of customer service at all times
• Ability to withstand stress
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Caribe Hilton Hotel

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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