Catering & Conference Services Coordinator (Full Time)

Terranea-Resorts; Rancho Palos Verdes (CA); Presencial; USD 31.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) with company match

Paid time off

Descripción de la vacante

Terranea-Resorts seeks an administrative support associate to assist Catering and Conference Services Managers in organizing and managing all catering and group business. You will file, load BEO data into Delphi, prepare reports, and coordinate bookings, vendor calls, and guest services.

The role requires strong typing, excellent communication skills, and the ability to multitask in a high-paced hotel environment. Benefits and competitive pay are offered.

Formación

• Typing 50-60 wpm and strong computer skills required.
• Pleasant disposition and professional appearance.
• Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
• High School education or equivalent.
• Strong Computer Skills required.
• Must be able to speak, comprehend, read, and write English
• Must have strong customer service skills
• Must have ability to implement and uphold service standards
• Must have ability to prioritize and organize work assignments
• Must have ability to interact with all associates and resort guests
• Must be able to effectively handle stressful, high-pressure situations

Responsabilidades

• Develop and maintain all filing systems within the department
• Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
• Ensure that all information is correctly loaded in Delphi
• Maintain complete knowledge of hotel services, features, hours of operation and daily events
• Run daily, weekly and monthly reports as needed
• Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …
• Provide general information: address guests' questions regarding hotel services and policies.
• Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
• Retrieve and distribute departmental mail
• Make photocopies and process as specified
• Process all changes to BEO’s and complete BEO change log as needed
• Insert banquet check numbers into Delphi
• Assist managers in calling clients for their function guarantees
• Attend designated meetings, take minutes, transcribe and distribute
• Answer telephone inquiries
• Assist managers in calling vendors for specified items
• Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
• Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
• Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources

Conocimientos

Typing 50-60 wpm

Strong computer skills

Salesforce experience

Communication skills

Multitask

Cash handling

Appointment making

Educación

High School diploma

Herramientas

Salesforce

Delphi

Descripción del empleo

Overview

Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.

Responsibilities

• Develop and maintain all filing systems within the department
• Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
• Ensure that all information is correctly loaded in Delphi
• Maintain complete knowledge of hotel services, features, hours of operation and daily events
• Run daily, weekly and monthly reports as needed
• Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …
• Provide general information: address guests' questions regarding hotel services and policies.
• Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
• Retrieve and distribute departmental mail
• Make photocopies and process as specified
• Process all changes to BEO’s and complete BEO change log as needed
• Insert banquet check numbers into Delphi
• Assist managers in calling clients for their function guarantees
• Attend designated meetings, take minutes, transcribe and distribute
• Answer telephone inquiries
• Assist managers in calling vendors for specified items
• Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
• Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
• Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources

Qualifications

• Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred.
• Pleasant disposition and professional appearance.
• Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
• High School education or equivalent.
• Strong Computer Skills required.
• Must be able to speak, comprehend, read, and write English
• Must have strong customer service skills
• Must have ability to implement and uphold service standards
• Must have ability to prioritize and organize work assignments
• Must have ability to interact with all associates and resort guests
• Must be able to effectively handle stressful, high-pressure situations
• Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
• Must be able to stand or walk for long periods of time

Compensation:

Base Pay Start Rate: $27.45/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!