Catering / Community Manager

Sifted; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Sifted, une entreprise innovante dans la restauration d'entreprise, recherche un Community Manager basé à New York pour débuter ses opérations de restauration. Le candidat idéal aura une forte expérience en gestion d'équipe et en service à la clientèle, sera opérationnellement concentré et saura incarner la marque Sifted tout en dirigeant une équipe dynamique.

Benefits

Assurance santé financée à 100%

Plan 401(k) après 6 mois

Congés illimités

Remboursement mensuel des frais de téléphone

Repas gratuit pendant le service

Qualifications

• 1+ années d'expérience dans le secteur des services.
• Expérience dans un environnement professionnel.
• Doit maintenir la certification ServSafe Food Manager.

Responsibilities

• Diriger le service de déjeuner du lundi au vendredi.
• Gérer l'équipe hôte et être le point de contact principal pour tous les clients.
• Améliorer la logistique pour l'équipe opérationnelle.

Skills

Leadership

Communication

Analytical skills

Operational management

Tools

Microsoft Excel

Job description

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”

It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we’ve delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture :

• Good food is powerful
• Simple food is the best food
• We support regular people with big ideas
• We make mistakes and evolve
• We seek, listen and implement feedback quickly + enthusiastically
• We are our clients’ biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we’re constantly looking for ways to improve sustainability and protect our natural resources.

Sifted is expanding into NYC and we're on the hunt for a catering manager, which we call our Community Manager, to help launch our corporate catering operations this summer!

Sifted is seeking someone to live and breathe the Sifted brand, be a champion for our clients, and act as the primary liaison between the culinary team and Sifted community.

Our Community Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who is known to inspire others into action. In this role, you will be responsible for energizing an efficient, personalized lunch service in a high-volume environment.

Reporting directly to the City Manager, the role includes leading lunch service Monday-Friday, managing the host team, and serving as the primary contact for all clients.

This position requires a reliable vehicle, valid driver's license and auto insurance.

What you'll be doing

• Execute daily pack-out; oversee lunch and dinner delivery, set up and onsite experience across client community; maintain presence at kitchen daily;
• Partner with head chef regarding food production; act as primary liaison between culinary team and Sifted clients
• Improve logistics for operational team, in line with company priorities and team buy-in
• Account Management + Client Marketing
• Own the client relationship: act as main point of contact for clients, communicate directly with clients to resolve issues professionally and quickly
• Onboard new clients and serve as their initial host
• Own every aspect of service experience; take service + maintain on-site presence minimum of 2x/week
• Embody and elevate the Sifted brand with clients, in the community and internally with your team
• Plug into the local startup scene and create buzz for our lunch programs
• Hire host team, oversee host schedule
• Train and monitor performance of host team
• Schedule and conduct one-on-one’s with each host on a regular basis
• Build and foster strong relationship with host team; reinforce positive host culture
• Lead host team by example (ex: client communication, host communication, on-site conduct, brand-aligned set ups)
• Has 1+ years experience in the service industry
• Has 1+ years experience in a professional setting
• Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Is a natural leader : has filled a coaching, managing or leadership role; feels confident delegating when necessary; models a readiness to help, serve and support; is highly responsive and accessible
• Is analytical : can rapidly convert quantitative feedback into qualitative action; has basic proficiency in Microsoft Excel; can leverage data and technology to automate certain job functions
• Is brand-aware: can accurately represent and speak to a company’s brand
• Compensation : starting between $70-80k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time

The pay range for this role is:

70,000 - 80,000 USD per year (New York City Kitchen)