Catering Captain: Lead Banquets & Guest Experience

Compass Group USA; Worcester (MA); On-site; USD 60,890,000 - 82,380,000; Full time

Benefits offered by this job

Training and development

Retirement plan

Discount marketplace

Health and wellness programs

Identity theft protection

Pet insurance

Voluntary benefits (critical illness,

Insurance and legal services

Job summary

Compass Group USA is seeking a Catering Captain in Worcester, MA. This full-time role coordinates catering staff schedules, ensures timely service, and may involve delivering food to functions. The job requires 2–3 years in food service or banquet work and at least 1 year supervising staff.

A valid driver’s license and food handler/alcohol permits may be required. The role emphasizes customer interaction, proper food presentation, and adherence to HACCP standards, with opportunities to grow

Qualifications

• 2-3 years of food service or banquet experience.
• 1 year of supervisory experience.

Responsibilities

• Coordinates catering staff schedules to ensure timely delivery and service.
• Prepares and serves food at scheduled functions under supervision.
• May drive a truck to deliver food and beverages to catered functions.
• Instructs staff on work expectations for catered events.
• Interacts with customers and resolves complaints in a service-oriented manner.

Skills

Customer service

Staff supervision

Food service

Banquet operations

Delivery/driver responsibilities

Job description

Compass Group USA is seeking a Catering Captain in Worcester, MA. This full-time role coordinates catering staff schedules, ensures timely service, and may involve delivering food to functions. The job requires 2–3 years in food service or banquet work and at least 1 year supervising staff.

A valid driver’s license and food handler/alcohol permits may be required. The role emphasizes customer interaction, proper food presentation, and adherence to HACCP standards, with opportunities to grow