Catering & Banquet Captain - Requisition #546933

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

PeopleAnswers, Inc. is seeking a Banquet Captain in Temecula to supervise and execute events in meeting rooms and social functions, ensuring seamless service across conventions and weddings.

The role requires leading servers, coordinating with departments, managing inventories, and training staff to uphold department standards. You will act as manager when the Banquet Manager is absent and will oversee staffing and guest satisfaction at a high-volume level.

Qualifications

• Excellent communication and the ability to write routine reports and correspondence.
• Strong math skills including rate, ratio and percent calculations.
• Proficient computer skills; able to use Word, Excel, Outlook and POS systems.
• Experience with high-volume banquets and food & beverage operations preferred.

Responsibilities

• Supervise multiple functions taking place simultaneously and ensure seamless service.
• Input all checks and consumptions into the OPERA system.
• Coordinate setup details with departments to meet timelines and standards.
• Train and mentor all Banquet Servers and team members to established standards.
• Maintain par levels of food and beverage not handled by kitchens.
• Keep coffee rooms and storage areas clean and organized.
• Engage guests to ensure expectations are met and address concerns.
• Prepare and review staffing needs for each event; step in as acting manager when needed.

Skills

Communication

Math skills

Reasoning

Computer proficiency

Tools

Microsoft Word

Excel

Outlook

OPERA System

Stratton Warren

Micros

Job description

JOB SUMMARY

The Banquet Captain position supervises and maintains all functions scheduled in the meeting rooms, including all conventions, meetings and social functions.

JOB FUNCTIONS

Key Responsibilities

• Runs and assumes all responsibilities for multiple functions taking place at the same time.
• Inputs all checks and consumptions into the OPERA operating system.
• Communicates and clarifies all information with the various departments on set-ups and timelines for events.
• Trains and mentors all Banquet Servers and other Banquet Team Members with all Banquet Department Standards.
• Orders and maintains par levels of food and beverage not maintained by the kitchens.
• Responsible for the cleanliness and organization of all coffee rooms and storage rooms.
• Interacts with guests or clients on a one-on-one basis. It is there job to make sure that the guests expectations have been met.
• Fills out and gives team member evaluations.
• Goes over the amount of staffing needed for their events as soon as they start their shift.
• Is the acting manager when the Banquet Manager is not there.

Experience

• 4-6 Years At least 5 years relative experience in high volume banquets or equivalent F&B experience is preferred to successfully perform this job

Knowledge, Skills and Abilities

• COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.
• MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
• Must be proficient in using a computer.
• Must be able to use Microsoft Word, Excel and Outlook. Must be internet savvy.
• Must be able to use Stratton Warren for ordering purposes.
• Must be able to use the OPERA System.
• Must have knowledge of Micros and have other cashiering experience.