Catering and Events Coordinator - Hilton Boston Park Plaza

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

Hilton Boston Park Plaza is seeking a Catering and Events Coordinator to support its vibrant team. This role involves planning and executing events, ensuring high-quality guest service, and managing client relationships. Ideal candidates will have customer service experience and be proficient in Excel and Outlook, with a focus on organization and communication.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off

Debt-Free Education

Go Hilton travel program

401K plan with company match

Employee stock purchase program

Career growth and development

Qualifications

• 1-2 years customer service experience required.
• Proficiency in Excel and Outlook functions.
• Knowledge of hotel property management systems is advantageous.

Responsibilities

• Organize, plan and prioritize duties for catering and events.
• Timely communication with internal and external clients.
• Manage VIP guest arrangements and coordinate site visits.

Skills

Customer Service

Communication

Organization

Problem Solving

Tools

Excel

Outlook

Delphi.fdc

Job description

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Job Description - Catering and Events Coordinator - Hilton Boston Park Plaza (HOT0BOUR)

Job Description

Catering and Events Coordinator - Hilton Boston Park Plaza (

Job Number:

HOT0BOUR )

Work Locations

Work Locations

: Hilton Boston Park Plaza 50 Park Plaza at Arlington St. Boston 02116-3912

The Hilton Boston Park Plaza is searching for a Catering and Events Coordinator to help lead their team! This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. This beautiful and vibrant property boasts 1,060 rooms, 4 outlets, and 70,000+ square feet of meeting space!

The ideal candidate has a minimum of 1-2 years of customer service experience, must have a flexible schedule, and is p roficient with excel and outlook functions.

Shift Pattern: Monday-Friday 8:30AM - 5PM

Pay Rate: $28 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
• Working with affiliate groups.
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs

What are we looking for?

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum Years of Experience: one (1) year guest contact or customer experience.
• Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!