Catering and Conference Services Manager

Hilton Arlington Rosslyn at The Key; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hilton Arlington Rosslyn - The Key seeks an experienced Catering & Conference Services Manager to drive catering revenue and manage client relationships from inquiry to execution.

You will coordinate meetings, weddings, conferences, and social events, preparing contracts and BEOs while collaborating with Banquets, Culinary, and hotel teams to ensure flawless execution and guest satisfaction.

Qualifications

• Catering and conference services: 3 years (Required)

Responsibilities

• Generate and close catering and conference services business through proactive sales efforts and relationship building.
• Serve as the primary contact for assigned clients from initial inquiry through event completion.
• Plan and coordinate meetings, conferences, weddings, and social events to ensure exceptional execution and guest satisfaction.
• Prepare contracts, Banquet Event Orders (BEOs), event documentation, and billing accurately and on time.
• Collaborate with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Food & Beverage teams to execute events seamlessly.
• Identify opportunities to maximize revenue through upselling and exceptional client service.
• Maintain accurate records in hotel sales and event management systems while adhering to Hilton brand standards and hotel policies.
• Support departmental goals by providing outstanding service, maintaining strong client relationships, and contributing to a collaborative team environment.

Skills

Relationship building

Organized

Detail oriented

Proactive

Client communication

Adaptable

Problem solving

Guest experience

Team player

Job description

Hilton Arlington Rosslyn - The Key is a newly built, full-service hotel in the heart of Rosslyn, steps from Georgetown and minutes from downtown Washington, DC, and Reagan National Airport. Featuring 331 guest rooms, approximately 30,000 square feet of meeting and event space, multiple food and beverage outlets, and a stunning top-floor event venue with panoramic city views, The Key is positioned to be one of the region's premier destinations for meetings, conferences, social events, and celebrations.

Owned and operated by Dittmar Company, an independent Hilton franchisee, the hotel combines Hilton brand strength with entrepreneurial ownership and an elevated service culture.

We are seeking an experienced and motivated Catering & Conference Services Manager to join our Sales & Events team. This role is ideal for a hospitality professional who enjoys building client relationships, driving catering sales, and coordinating memorable events from initial inquiry through successful execution.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment while collaborating closely with hotel operations to deliver exceptional guest experiences.

Position Summary

The Catering & Conference Services Manager is responsible for generating catering revenue, managing client relationships, and coordinating the planning and execution of meetings, conferences, weddings, and social events. This position serves as the primary point of contact for assigned clients, ensuring seamless communication and execution throughout the event lifecycle.

Key Responsibilities

• Generate and close catering and conference services business through proactive sales efforts and relationship building.
• Serve as the primary contact for assigned clients from initial inquiry through event completion.
• Plan and coordinate meetings, conferences, weddings, and social events to ensure exceptional execution and guest satisfaction.
• Prepare contracts, Banquet Event Orders (BEOs), event documentation, and billing accurately and on time.
• Collaborate with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Food & Beverage teams to execute events seamlessly.
• Identify opportunities to maximize revenue through upselling and exceptional client service.
• Maintain accurate records in hotel sales and event management systems while adhering to Hilton brand standards and hotel policies.
• Support departmental goals by providing outstanding service, maintaining strong client relationships, and contributing to a collaborative team environment.

What We're Looking For

The ideal candidate is:

• A relationship-focused hospitality professional
• Organized, detail-oriented, and proactive
• Confident communicating with clients and hotel teams
• Adaptable and solutions-oriented
• Passionate about creating exceptional guest experiences
• Motivated to contribute to a collaborative, high-performing team

Experience:

• Catering and conference services: 3 years (Required)