Catastrophe Property Adjuster •MULTIPLE REMOTE LOCATIONS •

Erie Insurance; Antioch (TN); Remote; USD 66,000 - 107,000; Full time

Job summary

An established industry player is seeking a skilled claims handler to join their Catastrophe Operations team. This role offers the unique opportunity to work from home while managing property claims and providing exceptional service to policyholders. You will be responsible for assessing damages, negotiating claims, and ensuring accountability throughout the claims process. With a strong emphasis on career growth and a comprehensive benefits package, this position is ideal for someone looking to make a significant impact in a supportive and diverse environment. If you thrive in a dynamic setting and are ready for a rewarding challenge, this is the perfect opportunity for you.

Benefits

Health, dental, and vision benefits

Traditional pension plan

401(k) with company match

Paid time off

Tuition reimbursement

Company car with paid gas card

Paid volunteer hours

Charitable gift matching

Qualifications

• 5+ years of claims handling experience, including 2 years in property claims.
• Strong technical knowledge of structural damage repair and valuation techniques.

Responsibilities

• Establish contact with policyholders and assess damage on-site.
• Manage reserves and negotiate claims with attorneys as needed.
• Supervise independent adjusters and assist field offices.

Skills

Claims Handling

Customer Focus

Information Management Skills

Decision Quality

Self-Development

Education

High School Diploma

Associate in Claims (AIC)

Tools

Estimating Software (Symbility)

Job description

Department of Position: Catastrophe Operations Dept

Work from: Home, within ERIE operating footprint

Salary Range: $66,625.00 - $106,427.00

The salary range is for this level and may vary based on the actual level of role hired for.

This range represents a national range; the actual salary will depend on several factors including the scope and complexity of the role, skills, education, training, credentials, location, and experience of the applicant, as well as the level of role for which the successful candidate is hired. The position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team with over 5,000 employees and more than 2,200 independent agencies. Our employees work in the Home Office complex located in Erie, PA, and in our Field Offices across 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That's why Erie Insurance offers an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents, starting from your first day of work.
• Low contributions to medical and prescription premiums, with Erie paying up to 97% of monthly premium costs.
• Pension. Erie is one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match, in addition to the pension plan.
• Paid time off, including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development opportunities, including tuition reimbursement for higher education and industry designations.

Additional benefits include company-paid basic life insurance, short- and long-term disability insurance, orthodontic coverage for children and adults, adoption assistance, fertility and infertility coverage, well-being programs, paid volunteer hours, and charitable gift matching.

Position Summary

This role involves exercising independent discretion or judgment in handling all types of catastrophe property claims. It also includes assisting assigned field offices with day-to-day property claims when not on catastrophe deployment.

• This is a work-from-home position; applications are accepted from anywhere within the ERIE Operating Footprint, which includes PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, and KY.
• The majority of responsibilities require travel within the footprint, including occasional travel away from home.
• A company car with a paid gas card will be provided.
• Opportunity for a fantastic bonus and career growth with an award-winning company!

Duties and Responsibilities

Establishes immediate contact with policyholders regarding their loss, driving to the site of damage within the assigned territory or elsewhere if required.

Sets and manages reserves within designated authority.

Properly identifies and assesses damage, determines liability, and the total value of the claim.

Prepares estimates related to damages and obtains an agreed scope of work and repair costs with contractors and policyholders.

Documents all claim activities thoroughly and submits final reports for closure.

Decides on payments, issues checks, and negotiates claims with attorneys when necessary.

Assigns and supervises independent adjusters handling property losses, providing guidance as needed.

Attends industry training to stay current on legal and regulatory developments.

Assists field offices when not on catastrophe duty, bringing claims to conclusion.

Maintains monthly operational readiness of the Sprinter Van used by the CAT team.

The first five duties are essential to the role and must be performed to accomplish the job.

Values Diversity

Nimble Learning

Self-Development

Information Management Skills

Customer Focus

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or equivalent required. At least five years of claims handling experience, including two years in property claims, required. Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.

Completion of the Associate in Claims (AIC) program is preferred. Proficiency with estimating software (preferably Symbility) or equivalent is preferred. Appropriate licensing as required by state. Valid driver’s license and a good driving record are required. Must reside in the assigned territory unless approved for a change. The role involves serving on the Catastrophe Team as a first responder, including frequent short-notice travel for extended periods.

Physical Requirements

Ability to move over 50 lbs using lifting aids; often (20-50%).

Frequent driving (50-80%).

Pushing, pulling, and moving objects with wheels; occasional.

Manual data entry and computer use; often (20-50%).

Climbing and accessing heights; moderate (30-40%).