Catastrophe Claims Adjuster - Auto Physical Damage

Lincoln Motor Company; Kentucky; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision and Rx coverage

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

American Road Services Company in Louisville, KY is seeking an experienced APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager to support Ford Motor Credit Company and its dealer network. This field-based role requires extensive travel (50-70%) to inspect vehicles, manage complex claims, and lead investigations.

Travel nationwide for catastrophic events, with deployments to Kentucky, Tennessee, Indiana and beyond.

Qualifications

• Two or more years of claims adjusting and estimating experience.
• Adjuster license in home state or ability to test within 90 days.
• Willingness to travel 50-70% overnight, including extended deployments.

Responsibilities

• Manage complex physical damage claims and respond to catastrophic events.
• Lead subrogation investigations, salvage disposal, and fraud investigations.
• Conduct loss prevention reviews and provide dealer training activities.
• Schedule vehicle inspections and travel within multi-state territory.

Skills

Dealer/customer service

English/Spanish bilingual

Excellent communication

Travel readiness

Claims adjusting

Education

High School Diploma or GED

Bachelor’s or Master’s degree

Tools

Microsoft Office

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

This position is with American Road Services Company, the insurance claims component of Ford Motor Credit Company, playing a critical role in supporting our dealer network and operations.

American Road Services Company is seeking an APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager. This Field Service Manager role is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents.

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Louisville, KY area. This is a highly field-intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.

Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.

Lead subrogation investigations, salvage disposal, and fraud investigations.

Perform loss prevention reviews and provide essential dealer training activities.

Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season.

Travel Requirements

This role requires significant overnight travel, typically 50-70%, often with minimal notice. Regular travel within a multi-state territory, primarily covering Kentucky, Tennessee, and Indiana, is expected. Additionally, you will be deployed nationwide to catastrophic loss sites, particularly during peak storm season (March-August). These deployments can involve extended periods (multiple weeks) away from home, addressing large-scale dealer inventory losses and other physical damage claims at dealerships, Ford assembly plants, and holding yards. Travel commitments can require multiple weeks on the road during severe weather periods and can last for several weeks at a time with minimal notice of where or when you would be required to travel. Long term, the company is looking for candidates that have the ability to move up through the organization (in field and/or central office management or staff positions). Career development opportunities may require relocation.

• High School Diploma or GED.
• Two or more years of experience in claims adjusting and estimating.
• At least one year of experience with Microsoft Office and strong computer skills.
• Adjuster license in home state or designated home state or the ability to test within the first 90 days.
• Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
• Bachelor’s or master’s degree.
• ~ Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada).
• ~ Technical/mechanical background (passion for mechanical restoration/repair).
• ~ I-CAR Gold or Platinum Certifications.
• ~ Excellent dealer/customer service skills.
• ~ Bilingual (English/Spanish).
• ~3+ years of claims adjusting and estimating experience.
• ~ Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .