Cataract Care Concierge & Patient Advocate

NVISION Eye Centers; Roseville (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

NVISION Eye Centers is seeking a Patient Counselor (PC) to guide patients through elective surgery decisions and help them confidently move forward with recommended treatments. This consultative sales role blends patient experience, education, and relationship building to convert qualified patients into scheduled procedures.

The PC collaborates with physicians, clinical staff, and center leadership to ensure a seamless patient journey while meeting performance metrics such as consultation

Qualifications

• 2+ years of experience in consultative sales, hospitality, patient counseling, or another high‑touch customer‑facing environment.
• Experience in elective medical sales, ophthalmology, aesthetics, healthcare, or other elective procedures is strongly preferred.
• Demonstrated history of achieving or exceeding sales goals, performance metrics, or other measurable business objectives preferred.
• Demonstrated ability to build rapport, uncover patient needs, communicate value, handle objections, and confidently close.
• Strong verbal, written, interpersonal, and presentation skills.
• Ability to educate patients and communicate complex information in a clear, engaging, and understandable manner.
• Ability to work effectively with physicians, clinical staff, and patients in a fast‑paced environment.

Responsibilities

• Provides an exceptional, personalized experience for patients throughout the consultation and decision‑making process.
• Builds trust and rapport with patients by using effective open‑ended discovery questions to understand their goals, motivations, lifestyle, concerns, and expectations.
• Educates patients on recommended surgical procedures, treatment options, technology, and the benefits of their recommended treatment.
• Clearly communicates NVISION’s clinical, technological, surgical, and patient-experience differentiators to build confidence and value.
• Works closely with physicians and clinical team members to ensure patients have a seamless and consistent experience throughout their visit.
• For cataract surgery patients, reviews options, discusses treatment recommendations, educates on premium lens options, and facilitates scheduling.
• Presents treatment options and associated fees in a clear and confident manner.
• Identifies and addresses patient questions, concerns, and objections to help qualified patients make informed decisions about proceeding with surgery.
• Utilizes consultative selling and effective closing techniques to convert qualified patients into scheduled surgical procedures.
• Educates patients on premium treatment options and helps patients understand benefits and value.
• Conducts timely follow‑up with patients who have not yet scheduled surgery to address questions and move them forward.
• Achieves established goals, including consultation conversion and premium upgrade percentage.

Skills

Consultative sales

Patient counseling

Hospitality

Communication

Closing

Education

High School Diploma

Job description

NVISION Eye Centers is seeking a Patient Counselor (PC) to guide patients through elective surgery decisions and help them confidently move forward with recommended treatments. This consultative sales role blends patient experience, education, and relationship building to convert qualified patients into scheduled procedures.

The PC collaborates with physicians, clinical staff, and center leadership to ensure a seamless patient journey while meeting performance metrics such as consultation