Catalog Integrity Specialist

Ingram-Content-Group; La Vergne (TN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

HSA

Vision

Dental

Health Care FSA

Vacation days

Sick days

Personal days

401K match

Life insurance

AD&D

Employee assistance programs

Group Legal

Tuition reimbursement

Job summary

Ingram Content Group in La Vergne, Tennessee is seeking a Catalog Integrity Specialist to join our Catalog Integrity team. You will ensure new titles and accounts meet Content Integrity guidelines and support rapid, accurate account activations for Lightning Source and IngramSpark.

You will monitor catalog quality, analyze processes, and share insights on trends; collaborate with Sales, Legal, Catalog Operations and Digital to keep a globally relevant catalog.

Qualifications

• College degree or equivalent year-for-year experience.
• 2 years work experience in customer service, sales, retail, or publishing.

Responsibilities

• Ensures account quality via fraud mitigation and use of 3rd party fraud prevention applications and tools.
• Maintains established Content Integrity Guidelines for the Lightning Source/IngramSpark catalog.
• Works with sales and client services to ensure quick and accurate processing of accounts and titles.
• Maintains the account and title quarantine work benches as a part of the team’s daily activities.
• Communicates directly with clients to validate account or title information, when needed.
• Works directly with sales and supervisor to evaluate new opportunities that have significant catalog impact.
• Maintains any partner specific reports necessary to handle large content submissions.
• Utilizes internal tools including AI tools for catalog analysis

Skills

Customer service

Fraud mitigation

Account setup

Catalog knowledge

Education

Bachelor's degree

Tools

Fraud prevention tools

Catalog analysis tools

Job description

Ingram Content Group (ICG) is hiring for an Catalog Integrity Specialist to contribute to our team in LaVergne, TN just outside Nashville. The Catalog Integrity Specialist ensures that new titles and accounts coming into the global Lightning Source and Ingram Spark catalog meet our Content Integrity guidelines and follow account best practices. You’ll coordinate and action new account automated set ups, vetting and activation for Lightning Source and IngramSpark accounts as well as vetting of titles in the global LS and IngramSpark catalog. You will monitor and analyze the integrity processes improving the quality of our catalog, and -inform the team of new trends or changes in relevance of rules and best practices. You’ll work as part of the Catalog Integrity team to ensure that processes are kept up to date and make suggestions of changes that might improve the catalog. Additionally, you will work with Sales, Legal, Catalog Operations, Client Support and digital to preserve a globally relevant catalog of content.

Ingram Content Group (“Ingram”)connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• College degree or directly related year for year experience
• 2 years work experience in customer service, sales, retail, or publishing

Key Responsibilities:

• Ensures account quality via fraud mitigation and use of 3rd party fraud prevention applications and tools.
• Maintains established Content Integrity Guidelines for the Lightning Source/IngramSpark catalog.
• Works with sales and client services to ensure quick and accurate processing of accounts and titles.
• Maintains the account and title quarantine work benches as a part of the team’s daily activities.
• Communicates directly with clients to validate account or title information, when needed.
• Works directly with sales and supervisor to evaluate new opportunities that have significant catalog impact.
• Maintains any partner specific reports necessary to handle large content submissions.
• Utilizes internal tools including AI tools for catalog analysis

Hiring Salary Range:$22.17-$27.48. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and bilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&DD, Employee Assistanceprograms, Group Legal, & more
  • Wellness program with access toonsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.