CAT Equipment Service Technician II: Growth & Training

Hawthorne Cat; San Diego (CA); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) Plan + Company Matching

Health Savings Account available

Tuition Reimbursement

Training

Job summary

Hawthorne Cat is seeking a skilled technician in San Diego to provide high-quality repairs on Caterpillar and allied equipment with minimal supervision. You will diagnose engines, powertrains, electrical, and hydraulic systems using Cat diagnostic equipment and required tooling.

This role demands strong planning to manage multiple projects and control job costs. Responsibilities include diagnosing issues, performing updates, documenting work, mentoring junior technicians, and maintaining safety

Qualifications

• High school diploma or equivalent.
• Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
• Successful completion of Level One Technician program.
• General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
• Ability to provide accurate information to lead/supervisor for quoting. Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Must be able to obtain a passing score for the crane qualification test performed by a Hawthorne trainer.
• Must be able to pass the Lock Out / Tag Out & Forklift certification class.

Responsibilities

• Analyze and diagnose equipment malfunctions.
• Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
• Perform Caterpillar updates as directed by Caterpillar, Inc.
• Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
• Effectively communicate with peers, leads and other staff members.
• Organize a job in a logical and economical sequence.
• Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
• Order parts through DBS (Dealer Business System).
• Enter your labor time daily (DBS).
• Perform assigned work within the communicated time quoted/flat rated.
• Conduct customer training in proper use of Caterpillar equipment as needed.
• Complete assigned jobs to meet flat rate times with minimal to no rework.
• Write service reports that accurately document diagnosis and repairs performed on a daily basis.
• Attend toolbox meetings as required.
• Adhere to all company policies.
• Follow contamination control and OSHA/MSHA rules and regulations.
• Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
• Perform other duties as assigned.

Skills

Communication

Teamwork

Diagnose issues

Time management

Safety compliance

Education

High school diploma or equivalent

5-8 years Caterpillar/heavy equipment repair experience

Level One Technician program

Tools

Cat Interact

Servicelink

DBS

Diagnostic software

Rigging equipment

Job description

Hawthorne Cat is seeking a skilled technician in San Diego to provide high-quality repairs on Caterpillar and allied equipment with minimal supervision. You will diagnose engines, powertrains, electrical, and hydraulic systems using Cat diagnostic equipment and required tooling.

This role demands strong planning to manage multiple projects and control job costs. Responsibilities include diagnosing issues, performing updates, documenting work, mentoring junior technicians, and maintaining safety