Cat Division Coordinator

Pet Haven; Saint Paul (MN); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance stipend

4 weeks paid PTO (annually)

7 paid holidays annually

Parental Leave

Hybrid workplace

Laptop provided

Job summary

Pet Haven is seeking a Cat Division Support Coordinator to enhance systems for the Cat Division, focusing on feline care, intake, foster engagement, and data-driven improvements. This role supports the Cat Division Manager and volunteers, ensuring high standards of care and efficient workflows.

Responsibilities include overseeing cat housing, coordinating intake events, mentoring foster caregivers, and developing onboarding processes with vet team collaboration.

Qualifications

• Two years of experience working or volunteering with an animal welfare organization preferred.
• Strong communication and customer service skills required.
• Hybrid schedule with one remote day and on-site work is included.

Responsibilities

• Drive continuous improvement in the Cat Division and optimize processes.
• Oversee cat care operations at the facility, including intake events and housing standards.
• Support Cat Division Manager and volunteers, providing training and scheduling coverage.
• Create and maintain onboarding and data reports to track foster and adoption activities.

Skills

Public-facing customer service

Strong communication

Team collaboration

Cat care knowledge

Tools

Microsoft Office Suite

Google Docs

Job description

Job Title: Cat Division Support Coordinator

Recommended hours:40 hours/week

Supervisor: Operations Director/Cat Division Manager

General Job Description

Pet Haven has been growing dramatically and is seeking an animal-loving, mission-focused, strategic, and process-minded person to create efficient, effective systems that increase productivity and improve the experience for felines and people in our Cat Division.

At Pet Haven, we prioritize high standards of care for our felines and professional support for our cat division volunteers and adopters. We are looking for a new team member who loves cats and will support our Cat Division Manager and the division's needs.

Job Duties:

The Cat Division Support Coordinator will help to drive continuous Improvement in the Cat Division. This person will be expected to be feline focused, continually evaluate needs and improvements, clearly understand them, what is needed, and make adjustments to help have:

1. The best care for our felines
2. High-level communication for fosters
3. Continuously improving foster and feline experience

1. Responsible for Cat Care at our facility
   1. Oversee and prepare for larger feline intake events
   2. Ensuring feline housing is set up to standards and cats are well cared for
   3. Daily health and behavior evaluation of facility felines, notifying the vet team of any health issues
   4. Training of cat care volunteers for consistency, scheduling care, support, covering open shifts as needed

1. Monitor and document Feline intake and movement into and out of our Facility
   1. Tracking vetting what has been done/what needs to be done
   2. Taking profile pictures for high-quality photos to post for foster placement and adoption profile use
   3. Providing descriptions of accurate personality traits for each cat
   4. Sending Intake Coordinator notifications when they leave HQ

1. Cat Foster Mentor support
   1. Triage support -crisis control, behavior support, fielding questions

1. Foster Onboarding support - Help drive continuous improvement in the foster onboarding process:
   1. Working with the vet team to ensure the Kitten/Queen Manual is up to date
   2. Working with the vet team to ensure the Cat Manual is up to date.
   3. Create new documents to drive continuous improvement within the onboarding process
   4. Create reports for onboarding:
      1. How many foster apps are being received month over month, year over year
         1. Understand current trends
         2. Sharing data with leadership to review each month, such as:
      2. How many follow through with fostering after being onboarded, and how many do not
      3. How many fosters continue fostering after taking their first cat, and how many do not, so we can work on driving that number north:

Understanding what is needed to recapture inactive fosters - what can we do to get them fostering again, i.e., training, accolades, more resources

1. Cat Team check-ins for Cat Division Manager - adoption team, owner surrender, feline intake

1. Attend Mentor Meetings
   1. Listen to what mentors are saying - this is critical to drive continuous improvement

1. Run weekly Animal Shelter Manager reports and pull data within the Cat Division:
   1. Cats in care for over XX days
   2. What fosters are open/what fosters are not:
      1. Open fosters
         1. Those who have animals
         2. Those who do not have animals
      2. Queen fosters
      3. Kitten fosters
      4. Frequent email communication with fosters to determine:
         1. Have you moved? If so, what’s your new address?
         2. Create an effective database for stronger management of felines and fosters
            1. Shy
            2. Medical
            3. Outgoing and easy
            4. Kittens
            5. Pregnant moms
         3. How many resident animals do you have in your home/has it changed since Foster was first onboarded
         4. Are fosters interested in fostering kittens
         5. If the Foster has not fostered for a while, find out why and try to recapture them

Competencies, Knowledge, and Skills

• Operational/administrative skills in a customer-facing industry required;Two years of experience working or volunteering with an animal welfare organization is preferred.
• Public-facing customer service skills and strong communication skills.
• Passion for working collaboratively with others to develop solutions and approaches for policies, processes, and customer service.
• A basic understanding of common veterinary and behavioral care for cats with an interest in learning more.
• Strong computer skills and experience using Microsoft Office Suite to produce professional documentation; additional experience using Google for Nonprofits preferred and Google Docs.
• Strong professional and compassionate written communication skills.
• Strong self-awareness and emotional intelligence, able to balance decision-making with diplomacy.
• Comfortable working in the animal welfare arena and the ability to recognize and support compassion fatigue in yourself and others.
• This is a hybrid position with on-site work and one remote workday that requires a computer, a printer, and a cell phone. Pet Hven will supply a laptop and a stipend for a phone.Candidates must have a flexible schedule and availability. Occasional weekend and evening hours will be a part of this position.

Compensation

• $40,000 to $50,000, depending on skill set and experience

Career Benefits

Health & Insurance

• If needed, a $200 Health insurance stipend is available after 30 days; Optional insurance plans are available after 45 days (employee-paid at discounted group rates), including:
  • Dental, Vision, Life Insurance
  • Short-Term Disability
  • Accident, Critical Illness, Cancer, and Hospital Indemnity Insurance

Time Off

• 4 weeks of paid PTO accrual in the first year does not roll over(PTO is prorated from the anniversary date upon moving into a new bracket)
• 7 paid holidays annually; observed on the closest workday if falling on a weekend.
• Paid Parental Leave

Professional Development & Perks

• Flexible Schedule
• Personal Laptop
• Health Insurance stipend
• Stipend for Cell Phone stipend
• Hybrid workplace, remote and in-person
• Personal pet discounts on food and personal pet medical care
• Working with mission-driven, positive, and like-minded people
• Opportunities for advancement as the organization grows
• Directly impacting the lives of rescued pets and people in a life-changing, positive way. This work matters!

4 office days- floating and planned around when we need help with intake of cats- one off-site admin day

Full time

Weekend availability needed

Approved July 2026