CAT Compact General Manager

Yancey Bros. Co.; Kennesaw (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Full benefits

Medical coverage

Vision & dental

401k plan

Profit sharing

Wellness program

Paid time off

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. in Georgia is seeking a CAT Compact Site Manager to lead a busy branch. You will supervise sales, service and rental activities, drive profitability, and ensure exceptional customer service while shaping staffing, fleet mix, and budgets.

As a leader you will recruit and coach the sales team, monitor contracts, partner with other departments, and advance the One Yancey approach to deliver the best customer experience.

Qualifications

• Experience in sales operations, business planning, or sales support management.
• Understanding of financial and operational impacts.
• Ability to lead and develop a sales team.

Responsibilities

• Ensure a high level of customer service at the branch.
• Increase market penetration and revenue.
• Conduct performance reviews with staff and coach for improvement.
• Lead monthly safety meetings and promote safety culture.
• Oversee contracts and pricing discussions with customers.
• Recruit, train, and develop site sales team for excellence.

Skills

Leadership

Vision

Drive

Accountability

Interpersonal skills

Analytical

Negotiation

Problem solving

Education

Bachelor’s degree or comparable experience

High school diploma or equivalent

Job description

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the CAT Compact Site Manager, you will ensure that stores are efficient, profitable, and customer focused. Managers consistently meet the needs of the unknown customer, construction companies, industrial and commercial customers, and homeowners. As a leader, you are responsible for making decisions about staffing, fleet mix, budgets, equipment rental, and sales. You will also be responsible for recruiting, coaching and developing the sales team in your Cat Compact site location.

Primary Responsibilities:

• Ensure a high level of customer service is at or above the locations goal all employees of the branch
• Continue to increase the market penetration of the branch and increase revenue.
• Complete performance reviews on staff and hold a meeting with the individual to discuss strengths and weaknesses
• Hold monthly safety meetings to ensure that all employees understand the safety culture of the branch.
• Handle or assist in the resolution of customer service issues
• Review all contracts generated on a daily basis.
• Daily assess the need of fleet additions or subtractions ensuring that the location has the proper fleet mix.
• Assist in debt collections either by phone or in person visits.
• Interview, hire, and train employees; plan, assign, and direct work; apprise performance; reward and discipline employees; address complaints and resolve problems.
• Recruit, train, and develop the team on site for sales excellence to attain overall goals for market share, profit, and highest-level customer experience.
• Communicate job expectations and foster a collaborative climate driving employee engagement.
• Ensure employees complete required compliance training including equipment, safety, sales, and other soft skills training.
• Oversee and approve discount variance, coverage, compensation, customer entertainment, sales materials and promotions, and to maximize profitable sales.
• Serve as a liaison between the sales team, rental team, and service operations to communicate needs and operational issues encountered in daily sales operations and to recommend solutions.
• Be a leader in fostering One Yancey approach to align joint sales activities
• Maintain and provide regular updates on market status, store standing and key negotiations to management.
• Work through contract negotiation process for new and existing customers on pricing and concessions. Collaborate cross-functionally with other departments throughout the company to analyze issues impacting other divisions to ensure collaborations between all divisions for best / effortless customer experience.

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience in sales operations, business planning, or sales support management. A detailed understanding of financial and operational impacts, as well as the ability to impact them, are vital to this role.

Education/Experience:

• Must have a high school diploma or equivalent experience.
• Bachelor’s degree or comparable professional experience.
• 3-5 years in a sales operation, business planning, or sales support management role.
• Prior experience as a Product Support Sales Representative or Machine Sales Representative preferred.

Required Qualifications/Skills:

• Leadership
• Vision
• Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem-solving capabilities
• Previous experience and demonstrated success in team leadership and leader development
• Selling skills to include Questioning Strategies, Gap Identification and Negotiation
• Excellent analytical, organization, and communication skills.
• Deep understanding of the machine sales and rental business
• Detailed understanding of financial and operational metrics, and the ability to impact them
• Experience successfully managing analytically rigorous corporate initiatives.

Preferred Qualifications/Skills:

• Previous experience and demonstrated success in team leadership and leader development
• Selling skills to include Questioning Strategies, Gap Identification and Negotiation
• Deep understanding of the Product Support Sales business
• Detailed understanding of financial and operational metrics, and the ability to impact them
• Minimum five years in a sales operation, business planning, or sales support management role.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Compensation: Competitive Pay
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.