Casualty Claims Examiner

GEICO; Tampa (FL); Hybrid; USD 72,000 - 96,000; Full time

Benefits offered by this job

Sign-On Bonus of $2,500

Hybrid work model

Flexible hours

Job summary

GEICO is seeking a highly motivated Casualty Claims Examiner to join their Casualty Claims Team in Tampa, Florida. With a rewarding hybrid work model, this role requires a minimum of five years of successful experience in Bodily Injury claims within private passenger automotive liability. Candidates must possess an active Adjuster license and outstanding negotiation skills. By joining GEICO, you'll provide exemplary service and support to clients while managing complex claims investigations and resolutions. This position comes with a competitive salary range from $72,000 to $96,000 and a $2,500 Sign-On Bonus.

Qualifications

• Minimum five years of experience in Bodily Injury claims handling.
• Active Adjuster license at time of hire required.
• Outstanding customer service and professional communication skills.

Responsibilities

• Provide customer service that exceeds expectations.
• Investigate claims to determine liability.
• Negotiate settlements with insureds and claimants.

Skills

Bodily Injury claims handling

Customer service

Negotiating skills

Written communication

Proficient in Microsoft Office

Multi-tasking

Judgment

Education

Active Adjuster license

Job description

Overview

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Increase your earning potential with a $2,500 Sign-On Bonus. Ask your Recruiter for more details!

Salary range: $72,000 - $96,000 (commensurate with experience and location/job market).

Compensation and Schedule

Work schedule/hybrid structure: Core hours are Monday - Friday, 8:00 AM to 4:30 PM EST – 3 days in-office per week. Flexibility may be needed to support early or late shifts based on business needs. Orientation period (Training and Transition Schedule – 6 months): Monday – Friday, 8:00 AM to 4:30 PM EST; up to 4 days in-office per week until fully oriented.

Role

Come grow with GEICO’s Casualty Claims Team! We’re in search of highly motivated Casualty Claims Examiners with prior casualty and bodily injury experience in private passenger automotive liability claims, looking to help deliver world-class service to our clients. In this role, you will work with a team of professionals experienced in attorney represented automobile liability claims. As a Casualty Claims Examiner, your ability to provide exemplary service and technical expertise to resolve various types of injury claims is key. Your team will manage complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions—through both settlement and litigation. You will play a pivotal role in delivering operational excellence by resolving claims with the highest level of customer service.

Qualifications

• Minimum five (5) years of highly successful Bodily Injury claims handling experience in private passenger automotive liability claims.
• Active Adjuster license at time of hire.
• Outstanding customer service and professional communication skills, both oral and written.
• Ability to understand and comply with Department of Insurance guidelines and requirements as established in the Insurance Code.
• Exceptional negotiating skills.
• Proficient computer skills with ability to function in all Microsoft Office programs.
• Highly organized with the ability to multi-task and prioritize in a fast-paced, high-volume environment.
• Litigation handling experience, preferred but not required.
• Demonstrated ability to exercise good judgment.

Benefits and Work Model

GEICO offers a hybrid work model that is designed to support flexibility. In-office requirements are 3 times a week after successful completion of the orientation period. GEICO reserves the right to adjust in-office requirements to support the needs of the business unit.

Job Duties and Responsibilities

• Provide customer service to policyholders and prospective policyholders that exceeds expectations and delivers on the GEICO promise, guiding them through the claims process.
• Assure coverage for each loss and all policy provisions before processing payments.
• Investigate all aspects of the claim to determine liability percentage and responsibility.
• Identify and evaluate indicators of fraud and escalate as appropriate.
• Utilize all claims tools to properly evaluate liability and extent of damages.
• Evaluate damages in accordance with findings and establish value to pay only what is owed.
• Negotiate settlements with insureds, claimants and/or attorneys as assigned from letter of representation through settlement or verdict.
• Authorize negotiated payment for established damages within your designated authority.
• Submit requests for authority on evaluations that exceed your personal or assigned authority.
• Ensure compliance requirements are met in a timely and professional manner and in accordance with guidelines.
• Adjust reserves on all new and existing claims.
• Participate as an active member of claims forums as required.
• Communicate findings to claims management as required or as needed for high exposure or unusual loss events.
• Perform other duties as may be assigned.