Casualty Claims Examiner

GEICO; Richardson (TX); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Sign-On Bonus

Hybrid work model

Job summary

GEICO in Richardson, TX is seeking a Casualty Claims Examiner for a hybrid role, combining in-office collaboration with remote work. Core hours align with CST, with 3 days in the office each week after orientation, supporting a busy auto claims team.

The ideal candidate has 3+ years of Bodily Injury claims handling on private passenger automotive liability, an active Adjuster license, and excellent customer service and negotiation skills.

Qualifications

• Three or more years of Bodily Injury claims handling.
• Active Adjuster license required at hire.
• Experience with private passenger automotive liability claims.
• Excellent communication and professional skills.
• Knowledge of Insurance Code guidelines and Regulations.

Responsibilities

• Provide customer service to policyholders and guide them through the claims process.
• Assure coverage and policy provisions before payments.
• Investigate claims to determine liability and responsibility.
• Identify fraud indicators and escalate as appropriate.
• Evaluate damages and negotiate settlements within authority.
• Adjust reserves for new and existing claims.

Skills

Bodily Injury claims

Adjuster license

Negotiation skills

Customer service

MS Office

Time management

Communication skills

Tools

Microsoft Office

Job description

## Casualty Claims ExaminerApply: Hybrid: Richardson, TX: Full time: Posted Today: R0065774**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Increase your earning potential with a $2,500 Sign-On Bonus! Ask your Recruiter for more details!****This is a HYBRID position based out of our Richardson, TX office.****Salary range: $75,000K - $105,000K** *(commensurate with experience and location/job market)***Work schedule/hybrid structure:** Core hours are Monday - Friday, 8:00 AM to 4:30 PM CST – 3 days In-Office/week. Flexibility may be needed to support early or late shifts based on business needs.**Orientation period (Training and Transition Schedule – 6 months):** Monday – Friday, 8:00 AM to 4:30 PM CST; up to 4 days In-Office/week until fully oriented.Come grow with GEICO’s Casualty Claims Team! It’s an exciting time!**We’re in search of highly motivated Casualty Claims Examiners with prior casualty and bodily injury experience,** in private passenger automotive liability claims, looking to help deliver world-class service to our clients.In this role, you will have an opportunity to work with a thriving team of professionals experienced in attorney represented automobile liability claims. As a Casualty Claims Examiner, your ability to provide exemplary service and technical expertise to resolve various types of injury claims is key. Your team will manage complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions—through both settlement and litigation. You will play a pivotal role in delivering operational excellence by resolving claims with the highest level of customer service. The ideal candidate has a demonstrated willingness to learn, is open to feedback and adapts well to change.**Job Requirements*** **Minimum three (3) years of highly successful Bodily Injury claims handling experience*** Must have prior private passenger automotive liability claims experience* Must have an active Adjuster license at time of hire* **Litigation handling experience, preferred but not required*** Outstanding customer service and professional communication skills, both oral and written* Understanding and ability to execute and comply with Department of Insurance Guidelines and Requirements as established in the Insurance Code* Exceptional negotiating skills* Proficient computer skills with ability to function in all Microsoft Office Programs* Highly organized* Ability to multi-task and prioritize successfully in a fast paced, high-volume environment* Demonstrated ability to exercise good judgement**GEICO offers a hybrid work model that is designed to support flexibility. This position will have in-office requirements 3 times a week after successful completion of the orientation period. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.****Job Duties and Responsibilities*** Provide customer service to our policyholders and those who may become our policyholders that exceed their expectations and deliver on the GEICO promise, communicating and guiding them through the claims process* Assure coverage for each loss and all policy provisions before processing payments* Investigate all aspects of the claim to determine liability percentage and legal responsibility* Identify and evaluate claims indicators of fraud and escalate as appropriate* Utilize all claims tools provided to properly evaluate liability and extent of damages* Evaluate damages in accordance with investigative findings and establish value to pay only what is owed* Negotiate claims settlements for evaluated damages with insureds, claimants and/or attorneys as assigned from letter of representation through settlement or verdict.* Authorize negotiated payment for established damages within your designated authority* Submit requests for authority on evaluations that exceed your personal, assigned authority* Ensure all compliance requirements are met in a timely and professional manner and in accordance with guidelines* Adjust reserves adequately on all new and existing claims* Participate as an active member of claims forums as required* Communicate findings to claims management team as required or as may be needed depending on high exposure or unusual loss findings* Perform other duties as may be assigned