Casual Patient & Family Concierge - 3 Main

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 17,000 - 22,000; Full time

Job summary

UPMC Passavant is seeking a Casual Patient and Family Concierge to support patients and families across daily, evening, weekend, and holiday shifts.

This role spans Destination Coordinator, EVS Associate, Transporter, Supply & Equipment Management, and Patient Care Support duties, emphasizing hospitality, safety, and confidentiality in a high-demand hospital environment.

Join our team to contribute to a positive patient experience and grow within the UPMC community at Passavant.

Responsibilities

• Greet and assist hospital guests and provide directions.
• Use computers for patient information while maintaining confidentiality.
• Clean assigned areas, make beds, and ensure cleanliness.
• Report issues to the supervisor.
• Safely transport patients and equipment; deliver supplies and log transportation data.
• Order and organize supplies; maintain inventory and check expiration dates.
• Respond to call lights, round hourly, distribute care plans, perform audits and follow reporting procedures.

Job description

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:

Casual Patient and Family Concierge

Department:

3 Main

Location:

UPMC Passavant

Shifts:

Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

**Title and salary are based on education and experience.

Responsibilities:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.

Note: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.